Unable to Send Emails via CloudCone SMTP

  • Resolved wiscom01

    (@wiscom01)


    1 month ago

    Hello Support Team,

    I am trying to configure WordPress to send emails using CloudCone’s SMTP server via your plugin. However, all test emails fail to send.

    Here are my current SMTP settings:

    • SMTP Host: server.cloudcone.email
    • Port: 587
    • Encryption: TLS / STARTTLS
    • Authentication: ON
    • Username: my full CloudCone email address
    • Password: my mailbox password
    • From Email: same as username

    I have also tried port 465 with SSL, but it also fails.
    Port 587 is confirmed open from my hosting server, so it seems the connection is being refused by the plugin or hosting environment.

    Could you please advise on how to configure the plugin correctly to connect to CloudCone’s SMTP?
    Is there any setting in the plugin that could prevent connecting to external SMTP servers?

    Thank you for your help.

Viewing 1 replies (of 1 total)
  • Plugin Support Jaime Segura

    (@jaimeimagely)

    3 weeks, 6 days ago

    Hi @wiscom01 ,

    Please kindly note that WP Mail SMTP acts as a bridge between your site and your mailer, so the purpose of it will always be to connect to an SMTP server, this can be done in many ways. And there is a settings that prevents sending emails, but does not prevent the connection itself:  

    It is critical to make sure you have the right credentials. When you get a chance, please double-check the password you’re using with the SMTP connection to be sure it’s correct.

    In case it helps, please check out our step-by-step guide on setting this up here: https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/

    Then send a test email from WP Mail SMTP > Tools to a couple email addresses.

    • If they go out fine, it means the WP Mail SMTP plugin is configured properly.
    • If you get an on-screen error there is a “See Full Error Log” button if you scroll a bit, click it to see more details about the error.
    • If you get a warning, there are links and or instructions on how to fix things.

    If this doesn’t resolve the issue, you can contact your provider and share the error message with them, as it has to do with authentication on their server.

    You can also test your server credentials in an isolated environment to discard/confirm any issues local to your site. A tool like this https://smtpserver.com/smtptest would do the job.

    Please let me know how it went.

Viewing 1 replies (of 1 total)

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