Unable to login to site

  • Resolved nivo2019

    (@nivo2019)


    5 months, 1 week ago

    Hi,

    We did have the WP Hide Login plugin actaivted on our site, we then deactaivted it a while ago. For some now we’re unable to login to our site.

    Our hosting provider has tried the below steps.

    1. Re-activated the plugin and tried the slug provided

    2. Flushed rewrite rules in case of a rewrite rule corruption

    3. Re-disabled the plugin, and removed any database rows in 07_options as per https://stackoverflow.com/questions/58773155/im-locked-out-of-wordpress-after-using-the-wps-hide-login-plugin “Use tool such as phpMyAdmin and browse through your application database in the “_option” table then navigate to the “whl_page” row when you will be able to see the currently set admin login URL.” (Usually, deactivating/uninstalling the plugin removes these rows, but they were still there)

    4. Renamed the current .htaccess to .htaccess-old and instated WordPress’s default .htaccess

    5. Purged our CDN caches in case it was accidentally cached.

    Please can you help with this?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Lea WPServeur

    (@leacomm)

    4 months, 3 weeks ago

    Hello,

    If the plugin has been properly removed, could you please deactivate all plugins and try logging into the dashboard?

Viewing 1 replies (of 1 total)

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