Plugin Support
Milos
(@miloss84)
Hi,
Thanks for contacting us from your screenshoot i see you are getting a 403 server error.
This can happen due to Firewall or Modsecurity rules set in the server. So, I suggest checking this with your hosting provider and asking them to temporarily turn off Modsecurity and Firewall to check if it solves the issue.
Also, the issue can be related to your .htacces file or files permission, so plese, as I mentioned above, contact you hosting provider and ask them to check this issue for you.
Plese let me know how did it go.
I am looking forward to hearing back from you soon.
Kind regards,
Hi,
Thank you for the response. I will ask my hosting provider to look into it.
Since we are talking about security and firewall, I just want to let you know that I am using Solid Security Basic. I tried deactivating the plugin and purging all cache and cookies, I still got the same error.
I will talk to my hosting provider and update you accordingly.
Hi,
I just had a word with the customer support team of the hosting provider. They informed me that security system is not showing anything being blocked in the reports of security system. And the Firewall is disabled.
I tried disabling all plugins except Elementor, Botiga and WooCommerce, cleared cache and reloaded the page, the issue persisted.
Plugin Support
Milos
(@miloss84)
Hi there,
Thanks for the feedback.
Could you please share what your browser console shows now? If you’re seeing a 403 Server Error, it’s likely related to server permissions. Please also check:
-Any restrictions in your .htaccess file
-Whether a security plugin is active and blocking access
Looking forward to hearing from you.
Kind regards,
Well, I have abandoned this because I don’t have enough time to spend on this. If the problem can’t be fixed, let’s just forget it.
