Unable to import website template

  • Resolved xristoskmedia

    (@xristoskmedia)


    3 months, 3 weeks ago

    Hello,
    I get an error when to try to import wordpress pages builit with Elementor. They are many pages (more than 50) with lots of content (images), so my guess is that it just timeouts. I use a local installation to test it.
    The message I get is:
    Unable to download Website Template. It took too much time to download your Website Template and we were unable to complete the process.

    How can I export/import that many pages using Elementor’s import/export tool. Migrating the entire website is not an option.

    Below is the system info

    == Server Environment ==
    Operating System: Darwin
    Software: Apache/2.4.43 (Unix)
    MySQL version: MySQL Community Server – GPL v8.0.35
    PHP Version: 8.3.23
    PHP Memory Limit: 256M
    PHP Max Input Vars: 4000
    PHP Max Post Size: 1000M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 6.9
    Site URL: http://eleutheriouonline.local
    Home URL: http://eleutheriouonline.local
    WP Multisite: No
    Max Upload Size: 300 MB
    Memory limit: 40M
    Max Memory limit: 256M
    Permalink Structure: /%postname%/
    Language: en_US
    Timezone: 0
    Admin Email: xristosk@mediaplanners.gr
    Debug Mode: Inactive

    == Theme ==
    Name: Twenty Twenty-Five
    Version: 1.4
    Author: the WordPress team
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: en-US
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36

    == Active Plugins ==
    Elementor
    Version: 3.33.6
    Author: Elementor.com

    Essential Addons for Elementor
    Version: 6.5.4
    Author: WPDeveloper

LA-Studio Element Kit for Elementor
    Version: 1.5.5.4
    Author: LA-Studio

    == Elementor Experiments ==
    Inline Font Icons: Active by default
    Additional Custom Breakpoints: Active by default
    Container: Active by default
    Optimized Markup: Active by default
    Default to New Theme Builder: Active by default
    Pro Free Trial Popup: Active by default
    Nested Elements: Active by default
    Pages Panel: Inactive by default
    Elementor Home Screen: Active by default
    Atomic Widgets: Inactive by default
    Global Classes: Inactive by default
    Enforce global classes capabilities: Active by default
    Variables: Active by default
    Cloud Library: Active
    Editor v4 (Opt In Page): Active by default
    Editor V4: Inactive by default
    Components: Inactive by default
    Import/Export Customization: Active by default
    Elementor Editor Events: Active by default

    == Log ==

    Log: showing 7 of 72025-12-22 09:34:28 [info] Uploading Kit via REST API: [array (
    ‘kit_id’ => NULL,
    ‘referrer’ => ‘local’,
    )]
    2025-12-22 09:34:35 [info] Selected import runners via REST API: site-settings, plugins, templates, taxonomies, elementor-content, wp-content
    2025-12-22 09:34:35 [info] Import runner completed via REST API: site-settings ✓
    2025-12-22 09:34:36 [info] Import runner completed via REST API: plugins ✓
    2025-12-22 09:34:36 [info] Import runner completed via REST API: templates ✓
    2025-12-22 09:34:36 [info] Import runner completed via REST API: taxonomies ✓
    2025-12-22 09:43:54 [info] Import runner completed via REST API: elementor-content ✓

    == Elementor – Compatibility Tag ==

    Essential Addons for Elementor: Compatible
LA-Studio Element Kit for Elementor: Compatibility unknown
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rica

    (@ricav)

    2 months, 3 weeks ago

    Hi @xristoskmedia,

    Thank you for providing the details.

    Based on your description, this issue appears to be caused by server limitations. I recommend reaching out to your hosting provider and sharing the specifics so they can increase the necessary resources (such as memory limit, execution time, or upload size) to support the export process.

    As an alternative, you can try exporting the kit in smaller parts instead of all at once. This method often helps avoid server timeouts or resource-related errors.

    Kind regards,

    Plugin Support Soyket

    (@soyele)

    2 months, 1 week ago

    Hi,

    I am closing this due to inactivity for a long time. If you are still facing the issue or have new one, please open a new support ticket and our team will look into this for you.

    Regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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