Unable to change payment method settings

  • mambojuice

    (@mambojuice)


    1 month ago

    Having lots of problems with the PayPal plugin:

    None of the changes I make in the “Payment Settings” screen seem to apply. I’m unable to see the Credit Card or Venmo payment buttons even though both options are enabled.

    Changing options in the Styling screen does not actually apply in the cart or checkout pages.

    Pay Later messaging options are missing. I have disabled Pay Later in the Payment Settings screen but they still appear.

    I seem to be missing menu options, there are only the following across the top of the PayPal settings page:
    Overview | Payment Methods | Settings | Styling

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mambojuice

    (@mambojuice)

    1 month ago

    EDIT: Attempted to attach screenshots but pasting failed

    • This reply was modified 1 month ago by mambojuice.
    Plugin Support Syde Jamie

    (@jamieong)

    1 month ago

    Hi @mambojuice ,

    Thank you for reaching out to us, we are here to help.

    We would first like to request for your latest system status report for us to understand your current setup.

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    We look forward to your response.

    Best Regards,

    Jamie

    Thread Starter mambojuice

    (@mambojuice)

    1 month ago

    https://privatebin.syde.com/)?4fa468a66002c73f#Ed7Ymtk4oj2ijhaEV7s5xhrDAm6qonFUJtGpVg5BiFr2

    Plugin Support Syde Jamie

    (@jamieong)

    1 month ago

    HI @mambojuice ,

    Thank you for sharing the system status report with us. We require further clarification on the setup.

    To speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

Viewing 4 replies - 1 through 4 (of 4 total)

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