Unable to activate premium plugin due to fatal error?

  • Resolved techalex

    (@techalex)


    4 years, 7 months ago

    Hi,

    I did a quick search and found a few topics similar to my situation, but nothing answered my issue.

    I installed the free Titan plugin and then purchased the premium. I had them both activated, but for some reason, my site went blank, and I couldn’t access it at all.

    I had to go into C-Panel and delete the plugins. I reinstalled them, and now I get the following error when trying to activate the premium version.

    “Plugin could not be activated because it triggered a fatal error.”

    I also get the message:

    “Titan security: Congratulations, you have activated a premium license! Please activate premium add-on to use pro features now. Activate premium add-on or cancel license.”

    But clicking activate gives me the same fatal error message.

    Any help would be appreciated. Thanks.

    • This topic was modified 4 years, 7 months ago by techalex.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Temyk

    (@webtemyk)

    4 years, 7 months ago

    Hello.

    For premium users, there is special support. Write there. https://cm-wp.com/premium-support/
    You need to enable WordPress debugging mode and view the error text. You can send the error to me

    Thread Starter techalex

    (@techalex)

    4 years, 7 months ago

    Thanks, I have opened a ticket there, much appreciated.

    Thread Starter techalex

    (@techalex)

    4 years, 7 months ago

    Hi Artem….it’s been nearly 3 days and I have yet to see any response to my open ticket. Please advise. Thank you.

    Thread Starter techalex

    (@techalex)

    4 years, 7 months ago

    Hi Artem,

    I still have not heard back from premium support on my issue. I opened the ticket 5 days ago. I just opened a new ticket. It would be fantastic to be able to use the premium version considering I paid for it. Thanks.

    Temyk

    (@webtemyk)

    4 years, 7 months ago

    Hello.

    I checked – I responded to your ticket, but the response email wasn’t delivered for some reason. Can you specify a different email address, such as Google?

    Thread Starter techalex

    (@techalex)

    4 years, 7 months ago

    Hi Artem,

    I opened a new ticket using my GMail address.

    Thread Starter techalex

    (@techalex)

    4 years, 6 months ago

    Hi Artem,

    It has been 4-days since the new ticket was opened and 3-days since I responded to your inquiry. I still have not heard back; I just replied again. Please check that, and I’d appreciate your reply via email. Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

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