Two-Factor Authentication pp and device time error

  • Resolved DebbieSum

    (@debbiesum)


    4 months ago

    I’d like to turn on Succuri 2fa on my website in an attempt to slow down spam order creation.
    When I try to turn this on, using Microsoft Authenticator it returns this error each time.
    “Incorrect code. Check your authenticator app and device time.”

    I’ve checked both my computer and phone have automatic time updates. My computer is .2 seconds off according to time.is
    The WordPress settings on the website are set to UTC +10 (Brisbane) which is the same as both devices.
    What else needs to be adjusted to fix this error?

    • This topic was modified 4 months ago by DebbieSum.
    • This topic was modified 4 months ago by DebbieSum.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter DebbieSum

    (@debbiesum)

    4 months ago

    Well that is weird. Just for the heck of it, I deleted the account from Microsoft Authenticator and added it to Google Authenticator and it then worked.

    Thread Starter DebbieSum

    (@debbiesum)

    4 months ago

    Even with this activated it’s not stopping spam orders.
    The list of users are all showing as Deactivated even though I’ve clicked activate All Users.

    Plugin Support sucuri1

    (@sucuri1)

    2 months, 2 weeks ago

    @debbiesum Thank you so much for the feedback. We have our team currently working on this and we will update you once it’s fixed.

Viewing 3 replies - 1 through 3 (of 3 total)

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