• otaara

    (@otaara)


    I’ve installed Site Kit, and everything except traffic sources is showing data. Not sure why this one bit isn’t working. Help?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @otaara. If you can share the following we can investigate this for you and check for possible causes:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. A screenshot of your dashboard whereby we can view the traffic sources section. You can use a service such as Imgur or Jumpshare to share a screenshot, while using the form above to share this privately.
    3. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.  This can help indicate a browser or caching related block for the sources section.

    Let me know if you have any questions with the above. Thank you.

    Thread Starter otaara

    (@otaara)

    Thanks for your reply! I filled out the form you linked. Hopefully we can figure this out.

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing @otaara. From reviewing your details, it looks like what you’re facing may be related to a server or security type block, in particular with the message that appears for all Analytics related metrics. To confirm this, please share the following:

    1. Does the same occur if you temporarily deactivate both JetPack and WordFence? This is only temporarily, as there may be configurations that are conflicting with a server configuration.
    2. Can you confirm no such issues or errors when setting up and viewing the Site Kit dashboard from this temporary WordPress site? This rules out browser, local or caching related issues.
    3. Do you see any warnings or errors when checking your Site Health status  (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.

    Let me know if you have any questions with the above. Thank you.

    Thread Starter otaara

    (@otaara)

    The errors did all disappear when I disabled Jetpack and Wordfence. I reenabled each one separately, got no errors, so I reenabled them both, and the errors did not reppear. I guess problem solved?

Viewing 4 replies - 1 through 4 (of 4 total)

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