too many false spam

Hello @funique

I have analyzed marked as NotSpam requests in your Anti-Spam log. I noticed that you are using the cache plugin, which can interfere with the transmission of parameters required for filtering. We suggest the following:

• clear the website cache;
• make sure that the website cache is 24 hours or less. Such an option should be in the cache plugin settings.

Unfortunately, it’s not possible to whitelist an entire country. Doing so would disable spam filtering for that country entirely, allowing all requests, including those from known spam sources. This would likely result in a significant increase in spam, especially with a high-traffic country like the USA.

As for contacting our support, you can always create a ticket in our private Ticket System:
https://cleantalk.org/my/support/open.

Hello @funique

1. We can see if you are using a cache solution in Anti-Spam requests. In your case, it is the SG Optimizer.
2. We take the visitor’s country into account when filtering requests. This means that no enhanced filters are applied to requests from your country, and there are some that lower the overall spam rating of the request. However, in your case, the issue isn’t the user’s location, but rather the JavaScript parameters that were transmitted incorrectly due to the cache.
3. That’s a fair point, the ticket system link isn’t the most obvious., I agree. It’s on our wishlist for improvements.

Could you please let us know when you made the changes we suggested above so we can test the web form?

Hello @funique,

In this way, please do the following:

WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Store data in the website database (alternative mechanism)” —> Save Changes.

Once you made changes, let us know so that we can re-test the form.

Hello @funique

I checked the checkout form — it’s better now, but we’re still missing a few parameters.

I also kept running into 500 Internal Server Errors when trying to open pages like Checkout and Contact Us, or even when switching to the English version.

This makes me think something might be blocking our scripts or interrupting the data we need for filtering.
Could you please check the server error logs for more details about these 500 errors, and then contact us through our ticket system for further investigation?

Thank you for the update. Unfortunately, I am still encountering issues during testing:

1. I continue to receive a 500 Internal Server Error.
2. I see several errors in the browser’s console.
3. I cannot complete an order. When I check the box for “J’ai lu et j’accepte les Termes & conditions *”, the checkout form becomes unresponsive and does not allow me to submit it.

Please let us know when these issues have been resolved on your end. We will be happy to continue our investigation once the website is performing correctly.

We have received ticket #51400 from you. Let’s continue our conversation there.