TinyMCE Not Loading in Customizer (for email customization)

  • Eric Michel

    (@ytfeldrawkcab)


    1 year, 1 month ago

    https://wpusermanager.com/article/179-emails-settings/ details the process of editing notification emails. A screenshot on that page shows a WYSIWYG editor for modifying the email content.

    I can’t get that editor to load. All I see is a raw textarea field.

    Edit: I can’t seem to upload screenshots, but you can recreate this on a fresh WP installation by installing WP User Manager and following the instructions in the link above to attempt to edit an email. I confirmed this bug is happening on a default theme with no other plugins installed.

    I see that the customize_controls function in \includes\emails\class-wpum-emails-customizer-scripts.php is enqueuing the editor, then \assets\js\admin\admin-email-customizer-controls.min.js is attempting to run wp.editor.initialize on that textarea field to initialize TinyMCE, but nothing is happening. No errors messages, nothing. I can’t get any feedback from trying to manually initialize the editor in the console either.

    • This topic was modified 1 year, 1 month ago by Eric Michel.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robert Fortaleza

    (@robfrtlz)

    1 year, 1 month ago

    Good day, @ytfeldrawkcab,

    Thanks for writing in.

    I see that you are having an issue with customizing your email contents, let me help you with this.

    Kindly submit a ticket in our support platform here as I would like to dive into this topic. Please include as many details as you can for us to lessen the back-and-forth of responses 🙂

    Looking forward to hearing from you soon.

    Thread Starter Eric Michel

    (@ytfeldrawkcab)

    1 year, 1 month ago

    Hi @robfrtlz, I’d be happy to submit a ticket, but when I visit that contact page, it tells me to come here when I select “Support” as the reason for my inquiry. Should I choose “Other”?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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