Terribly rigid plugin

  • paulienbakker

    (@paulienbakker)


    5 years, 11 months ago

    I came very close to throwing my laptop out of the window. It doesn’t seem the plugin allows for hyperlinks or even a slight adjustment to a page in the other language. You can’t switch pages or posts between languages. Unfortunately, my theme seems incompatible with Polylang. Very frustrating.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author adispiac

    (@adispiac)

    5 years, 10 months ago

    Hi,

    Really sorry you had a bad experience with our plugin.

    Did you try opening a support ticket with more details about what you were trying to achieve but couldn’t? I’m not sure I understand what you mean by “It doesn’t seem the plugin allows for hyperlinks or even a slight adjustment to a page in the other language. You can’t switch pages or posts between languages.”

    Were you looking to create pages with different content and looks for each language?

    Leaving a negative review is not the best way to get help. Giving the plugin a failing grade should normally be reserved for plugins with weak support, unresolved bugs, security issues, or not following WordPress standards. Which is not the case for TranslatePress.

    Happy to work together via our support channel to get to the bottom if this.

    Best regards,

    Thread Starter paulienbakker

    (@paulienbakker)

    5 years, 10 months ago

    Dear Adi,

    Thank you for your very considerate email. It was not my intention to insult you, apologies if I did. Also, I’m willing to remove the review if I’m proven wrong. But after trying to make the mess on my website okay again for days and reaching out to my website advisor, who came up close to empty handed as well, I’ve been really frustrated.

    This is my website:
    https://www.schrijfkracht.nl/en/

    I can’t see any button to switch between the languages. I can therefore only add text via settings > translate press > translate site.

    And although I’ve translated the texts under the three main buttons (researcher with integrity, etc), if I open the English website, I still get the Dutch text.

    On it are blogs on different topics, some are written in Dutch, others in English. So not all content on my website is in both languages.

    The other issue is that I find it impossible to insert links in the second language. For instance the page about me (https://www.schrijfkracht.nl/over-bureau-schrijfkracht/). The English page has links that should go to English pages on the English site.

    I hope you can proof me wrong.

    Thanks,

    Paulien

    Plugin Author adispiac

    (@adispiac)

    5 years, 10 months ago

    Dear Paulien,

    Thank you for your kind words and patience to work with us in solving this. What you’re describing shouldn’t happen.

    Would you be able to open a support ticket on the forums or write us an email at hello[at]translatepress.com? (whatever suits you best)

    According to wp.org guidelines we’re not supposed to offer support under the Reviews area.

    Best regards,

    Thread Starter paulienbakker

    (@paulienbakker)

    5 years, 10 months ago

    Dear Adi,

    Of course, and thank you!

    Cheers,

    Paulien

Viewing 4 replies - 1 through 4 (of 4 total)

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