Hi @sunithak,
Thank you so much for sharing the screenshot — I really appreciate you taking the time to do that. To better understand what’s happening and where things might be getting stuck, could you kindly record a short screen video using Loom that walks through the steps you’re taking up to the point where the issue occurs?
Also, just to clarify, were you able to fill in all the required fields, or are you hoping to skip the store setup wizard entirely? Knowing this will help me guide you more accurately and get things sorted out as smoothly as possible.
Hi there!
Thank you for sharing the video recording.
I have tried to replicate that issue on my site but I’m not able to replicate that issue on my end. In your video, I noticed that you’re using the Elementor Pro plugin for testing purposes. Could you please try deactivating that plugin and check if the issue still occurs?
If the issue persists, please go to WooCommerce → Settings → General, add a country under the “Selling location(s),” and then try running the store setup wizard again to see if that resolves the issue.
If the problem still continues after that, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
Hey,
I have already tried by deactivating elementor and also setting up country under selling location by going to setting. Then i tried again but has the same issue. I’m using XAMPP and tried it live as well. there is no issues found on live website. but it’s happening in my system only. when i use studio.wordpress local server i did not find any issue. it is only because of may be Xampp server. but i have created many websites before. i even reinstall xampp in my system. But still having the same problem. sending you all screenshots you asked for. please intervene and try to resolve for me. I am so tired of trying to find solutions in all the possible ways.
Find the screenshots of woocommerce status by clicking below the links.
https://drive.google.com/file/d/1SVTggyK0ouWua3J3vcdOqtfhC1Q1D9-C/view?usp=sharing
https://drive.google.com/file/d/1lllyAqygT_CMAstWgV1KDSvxD4lRaAyn/view?usp=sharing
Hi @sunithak,
Thanks again for all the helpful details and for sticking with this; it’s clear you’ve done quite a bit of troubleshooting already, and I understand entirely how draining it can be when something that should work keeps giving you trouble.
Based on your screenshots and explanations, it does seem like the issue is isolated to your XAMPP environment, especially since the setup wizard works fine on your live site and with Studio. That strongly suggests there’s a local configuration or browser-level issue that’s interfering with the process.
Here are a few steps that should help us dig deeper:
- Check browser console logs: When you click the “Skip” button and nothing happens, open your browser’s developer tools (F12), click the Console tab, and check if any JavaScript errors are showing. If you see anything, please paste the error log in Pastebin (https://pastebin.com) and share the link with us.
- Clear browser and site cache: Disable any browser extensions (like ad blockers or script managers), and try the setup again in a private/incognito browser window to rule out cache or extension-related issues.
- Check PHP error logs: Review your XAMPP error log file, typically located in xampp/php/logs/php_error_log, to see if any PHP warnings or errors are triggered when attempting to set up the store. Feel free to share the relevant portion using https://pastebin.com as well.
- Double-check PHP configuration: Some XAMPP setups have limits that might silently interrupt background processes. In your php.ini file, try confirming or increasing these values:
max_execution_time = 300
memory_limit = 512M
upload_max_filesize = 64M
post_max_size = 64M
If these checks still don’t reveal the cause, I recommend trying a different local environment, such as LocalWP or Laragon. They tend to work more smoothly with WooCommerce out of the box and might help you avoid this kind of conflict altogether.
Please let us know what appears in the console or logs.
well i setting up everything with PHP configuration But still not resolved. sending PHP error log data and error data from console.
https://pastebin.com/BwMLe6Q4
https://pastebin.com/PnXnixhU
Hi @sunithak,
Thank you for all the details — it’s clear you’ve already put a lot of effort into troubleshooting this, and we really appreciate it!
Based on what you’ve shared, it looks like the issue is specific to XAMP’s server setup rather than WooCommerce itself. This behavior can happen due to how XAMP handles server routing, and isn’t something WooCommerce controls directly.
If you’re open to it, you might consider consulting a developer to help you set up XAMPP or another local environment.
In the meantime, trying a different browser or clearing your browser cache may help rule out any local caching issues.
Also, if WooCommerce has been helpful to you overall, we’d be grateful if you could take a moment to share your feedback:
💬 https://wordpress.org/support/plugin/woocommerce-payments/reviews/#new-post
Thanks again for reaching out, and let us know if you have any further questions!
I appreciate the effort in identifying the source of the issue and guiding me through the next steps. Thank you!
