Sort By Categories

  • jamesc91

    (@jamesc91)


    1 month, 2 weeks ago

    Hello,

    Sort by categories does not retail sort order. Some products stay and others start to mix again. I noticed a category with 400 products had 100 that had mixed, sorted them, them 24 hours later they are mixed again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Aslam Doctor

    (@aslamdoctor)

    1 month, 2 weeks ago

    Hi @jamesc91,

    Thanks for reporting this.

    Could you please confirm whether you’re using the latest version of the plugin? Also, are you using any page builder plugins such as Elementor or similar tools?

    Additionally, could you share which specific page(s) you’re seeing the issue on? That will help us better understand and reproduce the problem.

    Thread Starter jamesc91

    (@jamesc91)

    1 month ago

    Hi Aslam,

    Sorry for late reply .

    Yes I am using current version both the newest one from 4 days ago and the one before that is the same.

    I am using Elementor

    https://www.lampgenius.co.uk/matching-wall-and-ceiling-lights/page/7/

    https://www.lampgenius.co.uk/matching-lighting-sets/page/6/

    I have put back sort order multiple times now on both new version and older version and within 24 hours they mix again. In the back end the drag and drop the same products were also appearing multiple times at. It does not look too mixed just now but its because I sorted it all again and within 2 hours it start to mix. Page 1 seems to hold.

    Plugin Author Aslam Doctor

    (@aslamdoctor)

    1 month ago

    Hi @jamesc91 ,

    Would it be possible for you to contact me from here for confidentiality and I will help from there further?

    Thank You,
    Aslam

Viewing 3 replies - 1 through 3 (of 3 total)

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