If you are not the person who started this topic and you need support for your problem then per the forum guidelines please start your own topic.
https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too
The many “I have this problem too” replies have been archived. Please start your own topics, yes that is how these support forums work.
Hello,
Thanks for reaching out! All issues related to the Site Scan should be resolved now.
For context, we hit different errors related to the Site Scanner this week:
1) invalid_json error last Monday (May 19th) due to a network issue, but it is now resolved according to our logs.
2) site_verification_failed.missing_url error today, which is due to a configuration update that caused the Authorization header (which the Site Scanner needs) to not make it to the application. This is resolved now, too. To confirm, please run a manual scan on your site and confirm that it’s successful via Security > Logs page.
3) Ongoing invalid_json error emails, which contain outdated results showing the May 19th scan result. We believe this is a case of stuck/cached data. If you’re still experiencing this, please follow these troubleshooting steps:
- Clear all plugin and server-level caches – including browser, page, and CDN caches where applicable.
- Clear all site transients using a plugin or
wp transient delete --all via WP-CLI.
- Reset Solid Security’s scheduler after enabling debug mode, in Security > Debug, schedule tab > Reset.
Another customer also mentioned that an outdated Google Analytics code was causing a JSON error that interrupted the scan, so if you have GA set up on your site, I’d recommend checking it, too.
Please let me know how it goes with the scans and whether you’re still getting the errors.
Thread Starter
Manuel
(@marowi)
Hi @bwbama
Yes, I can confirm that it seems to be working again. I haven’t received any more error messages today and manual scans are also running normally.
Thank you very much!
