So strange: continuous loading icon!

  • olistic

    (@olistic)


    7 months, 1 week ago

    Hi,

    I have a problem and I’m not able to fix it.

    A continuous loading icon appears on my website’s product pages, and if I go to the product page, I still see that icon, but it spins around the page!

    I can’t figure out what it means, because otherwise the website works normally (orders, etc.).

    Do you have any ideas on how to fix this issue?

    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator threadi

    (@threadi)

    7 months, 1 week ago

    I don’t see what you mean. I don’t see a loading icon when I visit this or other pages on your website.

    If it continues to happen for you, try clearing your browser cache or using a private browser window.

    It might also help to clear the cache of the “W3 Total Cache” plugin you are using.

    Thread Starter olistic

    (@olistic)

    7 months, 1 week ago

    I’ve finally saw that it is linked to the “wishlist”, but it is a feature that I do not want.

    Sadly, I do not know where to go to remove the instruction to load that part of the code that concerns it (it was linked to a pro-plugin I don’t want to use anymore)…

    Moderator threadi

    (@threadi)

    7 months, 1 week ago

    The wish list feature is probably included with your Botiga theme. You can find their support forum here: https://wordpress.org/support/theme/botiga/

    Thread Starter olistic

    (@olistic)

    7 months, 1 week ago

    I still see that continuous loading icon, even if i cleared the browser cache and the cache of the “W3 Total Cache” plugin :-\




    Moderator threadi

    (@threadi)

    7 months, 1 week ago

    Can you show us a screenshot of that? To see how to do that, see: https://wordpress.org/support/forum-user-guide/block-editor/#adding-screenshots

    Have you tried using a different browser?

    Thread Starter olistic

    (@olistic)

    7 months, 1 week ago

    Here’s what I see -> https://imgur.com/a/IKZa3ci (Chrome, Firefox)

    Here’s how the corresponding code looks like -> https://imgur.com/a/yREjQcc (from firefox tool)

    I really don’t understand why that part of the code is inserted, given that the plugin that implemented it has been uninstalled…


    Moderator threadi

    (@threadi)

    7 months, 1 week ago

    Oh, you mean that. Now I see it too. To be honest, I didn’t notice it because it’s so small and inconspicuous. You have two options to solve this:

    • You can hide it with the following CSS code: body .botiga-wishlist-loading-icon { display: none } – you’ll need to add this in the WordPress backend under Appearance > Customizer > Additional CSS.
    • Or you can contact the support team for the theme you’re using, which I’ve already linked to above, because the icon comes from their theme.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    7 months, 1 week ago

    It’s part of your theme, so please contact them at the link above.

    Thread Starter olistic

    (@olistic)

    7 months, 1 week ago

    Thanks everyone.

    I’ll post on the Botiga support forum, but I’ll keep in mind the solution of hiding the code through CSS.

Viewing 9 replies - 1 through 9 (of 9 total)

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