Slow Support

  • tian3436

    (@tian3436)


    1 year, 2 months ago

    “Are you a Pro customer? Access our support team directly via email. We typically reply to requests within 8 business hours.” But slow support for me as a pro customer.

    I submitted a ticket on February 2nd, but I have yet to receive a response. Additionally, I have sent several emails regarding this issue, but the replies have been either very slow or nonexistent.

    I would appreciate your assistance in resolving this matter promptly. For your reference, I have attached a screenshot related to my ticket: reply.https://drive.google.com/file/d/1WGXpIeEG5REUA1y5GQjzox2WC_xUbBeg/view?usp=sharing.

    Thank you for your attention to this issue. I look forward to your prompt

    • This topic was modified 1 year, 2 months ago by tian3436.
Viewing 1 replies (of 1 total)
  • maaprote

    (@maaprote)

    1 year, 2 months ago

    Hi @tian3436,

    Thanks for reaching out.

    For some reason you are not receiving our replies. I’d recommend checking your email SPAM inbox. As you can see in this screenshot (https://snipboard.io/Rtl9TQ.jpg), we replied for you in the same day.

    We just sent a new reply for you few minutes ago, for the other ticket you opened. Please kindly check wheter you did receive it.

    Important: Please note that we are not allowed to treat about Botiga Pro issues in this forum. This is against the guidelines from WordPress.org. The allow us to treat only subjects about the free version from the theme. So please let’s continue the support from our premium channel (via email).

    Hope this helps and clarifies.

    Kind Regards,

    Rodrigo.

Viewing 1 replies (of 1 total)

The topic ‘Slow Support’ is closed to new replies.