• Resolved jitender1990

    (@jitender1990)


    https://plum-weasel-852622.hostingersite.com/

    We are experiencing a serious performance issue on the website. The site is taking too long to load and CPU usage goes up to 100%.

    After testing, we found that when the Royal Mail add-on plugin is disabled, the website works normally and performance returns to stable levels. This indicates that the issue is likely caused by the Royal Mail add-on plugin.

    Please investigate this issue as soon as possible, as it is directly affecting site performance and server resources.

    Check attachment site health



    ` wp-core

    version: 6.9.1
    site_language: en_US
    user_language: en_US
    timezone: Europe/London
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 0
    default_comment_status: open
    environment_type: production
    user_count: 603
    dotorg_communication: true wp-paths-sizes

    wordpress_path: /home/u313120088/domains/plum-weasel-852622.hostingersite.com/public_html
    wordpress_size: 5.13 GB (5508345263 bytes)
    uploads_path: /home/u313120088/domains/plum-weasel-852622.hostingersite.com/public_html/wp-content/uploads
    uploads_size: 3.61 GB (3870968506 bytes)
    themes_path: /home/u313120088/domains/plum-weasel-852622.hostingersite.com/public_html/wp-content/themes
    themes_size: 19.87 MB (20835143 bytes)
    plugins_path: /home/u313120088/domains/plum-weasel-852622.hostingersite.com/public_html/wp-content/plugins
    plugins_size: 491.23 MB (515095207 bytes)
    fonts_path: /home/u313120088/domains/plum-weasel-852622.hostingersite.com/public_html/wp-content/uploads/fonts
    fonts_size: directory not found
    database_size: 760.48 MB (797425664 bytes)
    total_size: 9.98 GB (10712669783 bytes) wp-active-theme

    name: Hello Elementor Child (hello-theme-child-master)
    version: 1.0.1
    author: Elementor Team
    author_website: https://elementor.com/
    parent_theme: Hello Elementor (hello-elementor)
    theme_features: core-block-patterns, widgets-block-editor, block-templates, post-thumbnails, woocommerce, menus, automatic-feed-links, title-tag, html5, custom-logo, align-wide, responsive-embeds, editor-styles, editor-style, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
    theme_path: /home/u313120088/domains/plum-weasel-852622.hostingersite.com/public_html/wp-content/themes/hello-theme-child-master wp-parent-theme

    name: Hello Elementor (hello-elementor)
    version: 3.4.6
    author: Elementor Team
    author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    theme_path: /home/u313120088/domains/plum-weasel-852622.hostingersite.com/public_html/wp-content/themes/hello-elementor wp-themes-inactive (4)

    Twenty Twenty-Five: version: 1.4, author: the WordPress team
    Twenty Twenty-Four: version: 1.4, author: the WordPress team
    Twenty Twenty-One: version: 2.7, author: the WordPress team
    Twenty Twenty-Three: version: 1.6, author: the WordPress team wp-mu-plugins (3)

    Elementor Safe Mode: version: 1.0.0, author: Elementor.com
    Hostinger Preview Domain: version: 1.3.4, author: Hostinger
    Hostinger Smart Auto Updates: version: 1.0.7, author: Hostinger wp-plugins-active (37)

    Additional Variation Images Gallery for WooCommerce: version: 1.3.28, author: Emran Ahmed
    Advanced Custom Fields: version: 6.7.0, author: WP Engine
    Advanced Woo Labels: version: 2.37, author: ILLID
    Advanced Woo Search: version: 3.55, author: ILLID
    Better Find and Replace: version: 1.7.9, author: CodeSolz
    Classic Editor: version: 1.6.7, author: WordPress Contributors
    Contact Form 7: version: 6.1.5, author: Rock Lobster Inc.
    CookieYes | GDPR Cookie Consent: version: 3.4.0, author: CookieYes
    Discount Rules for WooCommerce: version: 2.6.14, author: Flycart
    Elementor: version: 3.35.5, author: Elementor.com
    Essential Addons for Elementor: version: 6.5.12, author: WPDeveloper
    Filter Everything — WooCommerce Product & WordPress Filter: version: 1.9.1, author: Andrii Stepasiuk
    Fluid Checkout for WooCommerce - Lite: version: 4.1.5, author: Fluid Checkout
    Forminator: version: 1.50.3, author: WPMU DEV
    LiteSpeed Cache: version: 7.7, author: LiteSpeed Technologies
    Page scroll to id: version: 1.7.9, author: malihu
    Popup Maker: version: 1.21.5, author: Popup Maker
    Quantity Plus Minus Button for WooCommerce: version: 2.0.5, author: CodeAstrology Team
    Read More Without Refresh: version: 4.0.0, author: Eightweb Interactive
    Rich Showcase for Google Reviews: version: 6.9.4.4, author: RichPlugins support@richplugins.com
    Royal Elementor Addons: version: 1.7.1049, author: WP Royal
    Royal Elementor Addons Pro (Premium): version: 1.5.98, author: WP Royal
    Side Cart WooCommerce: version: 2.7.2, author: XootiX
    Simple Custom CSS and JS: version: 3.51.3, author: SilkyPress.com
    Smart Slider 3: version: 3.5.1.32, author: Nextend
    Social Media and Share Icons (Ultimate Social Media): version: 2.9.7, author: Inisev
    String Locator: version: 2.6.7, author: InstaWP
    Templately: version: 3.5.1, author: Templately
    Ultimate Addons for Elementor (UAE): version: 2.8.4, author: Brainstorm Force
    UpdraftPlus - Backup/Restore: version: 1.26.1, author: TeamUpdraft, DavidAnderson
    WooCommerce: version: 10.5.2, author: Automattic
    WooCommerce Stripe Gateway: version: 10.4.0, author: Stripe
    Wordfence Security: version: 8.1.4, author: Wordfence
    WPCode Lite: version: 2.3.4, author: WPCode
    WP Mail SMTP: version: 4.7.1, author: WP Mail SMTP
    WP Rollback: version: 3.0.11, author: WP Rollback
    WP Sort Order: version: 1.3.5, author: Fahad Mahmood wp-plugins-inactive (10)

    All-in-One WP Migration and Backup: version: 7.102, author: ServMask
    All-in-One WP Migration Dropbox Extension: version: 3.93, author: ServMask
    All in One SEO: version: 4.9.4.1, author: All in One SEO Team
    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: version: 1.22.3, author: Thomas Geiger
    Hostinger Easy Onboarding: version: 2.1.7, author: Hostinger
    Hostinger Reach: version: 1.3.7, author: Hostinger
    Hostinger Tools: version: 3.0.58, author: Hostinger
    Redirection: version: 5.7.3, author: John Godley
    TP Product Image Flipper for Woocommerce: version: 2.0.6, author: TP Plugins
    WP Green Vision Energy: version: 1.0, author: wpstriker wp-media

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1809
    imagemagick_version: ImageMagick 7.1.1-43 Q16-HDRI x86_64 22550 https://imagemagick.org
    imagick_version: 3.7.0
    file_uploads: 1
    post_max_size: 256M
    upload_max_filesize: 256M
    max_effective_size: 256 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 2 TB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 393216
    imagick::RESOURCETYPE_MAP: 1,006 GB
    imagick::RESOURCETYPE_MEMORY: 503 GB
    imagick::RESOURCETYPE_THREAD: 1
    imagick::RESOURCETYPE_TIME: 0
    imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVCI, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FFF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MDC, MEF, MIFF, MKV, MNG, MONO, MOS, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, RWL, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, SRW, STEGANO, STI, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCBCR, YCBCRA, YUV
    image_format_transforms: image/heic → image/jpeg, image/heif → image/jpeg, image/heic-sequence → image/jpeg, image/heif-sequence → image/jpeg
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
    ghostscript_version: 9.54.0 wp-server

    server_architecture: Linux 5.14.0-503.35.1.el9_5.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 8.3.19 64bit
    php_sapi: litespeed
    max_input_variables: 5000
    time_limit: 300
    memory_limit: 512M
    max_input_time: 240
    upload_max_filesize: 256M
    php_post_max_size: 256M
    curl_version: 7.76.1 OpenSSL/3.2.2
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    static_robotstxt_file: false
    current: 2026-02-25T08:07:13+00:00
    utc-time: Wednesday, 25-Feb-26 08:07:13 UTC
    server-time: 2026-02-25T08:07:12+00:00 wp-database

    extension: mysqli
    server_version: 11.8.3-MariaDB-log
    client_version: mysqlnd 8.3.19
    max_allowed_packet: 1073741824
    max_connections: 2000 wp-constants

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/u313120088/domains/plum-weasel-852622.hostingersite.com/public_html/wp-content
    WP_PLUGIN_DIR: /home/u313120088/domains/plum-weasel-852622.hostingersite.com/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined wp-filesystem

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    fonts: does not exist
    mu-plugins: writable acf

    version: 6.7.0
    plugin_type: Free
    update_source: wordpress.org
    ui_field_groups: 6
    php_field_groups: 0
    json_field_groups: 0
    rest_field_groups: 0
    post_types_enabled: true
    ui_post_types: 31
    json_post_types: 0
    ui_taxonomies: 43
    json_taxonomies: 0
    rest_api_format: light
    admin_ui_enabled: true
    field_type-modal_enabled: true
    field_settings_tabs_enabled: false
    shortcode_enabled: false
    registered_acf_forms: 0
    json_save_paths: 1
    json_load_paths: 1 wp_mail_smtp

    version: 4.7.1
    license_key_type: lite
    debug: No debug notices found.
    lite_install_date: Feb 23, 2026 @ 1:48pm
    • This topic was modified 1 month, 2 weeks ago by jitender1990.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi.

    Thank you for choosing our product.
    You have already contacted us via email.
    Kindly wait for the support response.

    Kind regards,
    Sophia

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.