Screen Options Boxes Missing for Administrators

  • bdoubleu

    (@bdoubleu)


    9 years, 1 month ago

    I am missing settings in the screen options for all admins except the built in admin account.

    I have tried demoting the account, then promoting them, creating new administrator accounts and reusing old administrator accounts as opposed to new ones.

    Both images are from administrator accounts, but one has more options. This is quite unfortunate, since the page editing requires some of these to be enabled and they are not available to even select as an option.

    These are the setting from the built in administrator account – All Options

    These are the setting from the built in administrator account - All Options

    These are the setting from added administrator accounts – Missing Options
    Missing Options

    Without the ability to modify these, I am forced to hand out the one administrator account to anyone needing to edit a page.

    Any insight or help is greatly appreciated.

    • This topic was modified 9 years, 1 month ago by bdoubleu.
    • This topic was modified 9 years, 1 month ago by bdoubleu.
Viewing 1 replies (of 1 total)
  • Tommy Ferry

    (@tferry)

    9 years, 1 month ago

    Hi bdoubleu,

    Are you still seeing this problem? If so, hopefully I can help:

    It’s possible that a plugin is interfering with the Screen Options, perhaps one that allows you to change what different user roles can see and do. Deactivating your plugins and re-activating them one by one can help you narrow down which plugin might be the root of the problem – just be aware that deactivating plugins will affect the functionality of your site so you may need to be careful with this if the site is live.

    Secondly, from your screenshots it looks like you’re checking the Screen Options on two different types of pages? The first (all options) looks like an edit post/page screen, while the second (missing options) looks like the all pages/posts screen?

    If you can add some screenshots of the edit post/page screen, that may help diagnose the cause of the problem too.

Viewing 1 replies (of 1 total)

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