Does your plugin take additional charges into consideration? You can see the details of the cost below.
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Hello @speechfree
The shipping estimates may be slightly off than what ShipStation provides since they are estimates. It’s also important to note that the plugin uses your WooCommerce store address instead of what is set in ShipStation.
The plugin will take into consideration “Other” charges if they are received from the API as such.
One thing you could check is What is being returned from the API via WooCommerce > Settings > Integration > ShipStation > Enable Logging
This will dump API responses under WooCommerce > Status > Logs as live-rates-for-shipstation which will tell you exactly what’s being sent and received.
As far as your boxes go. Are you setting these boxes and dimensions in the Shipping Zone Custom Boxes?
Hello,
Thanks for getting back to us. You mention “The shipping estimates may be slightly off than what ShipStation provides since they are estimates.” Estimates are not good when we charge the customers because even with adjustments we end up either charging more or less. We cannot get the exact shipping cost. I think it was not like this years ago. I am not sure if it is the ShipStation or the plugin.
I also notice that if the customer orders on Friday the shipping price does not include the FedEx service which they have on Saturday shipments. This also creates another problem.
I see the other charges but seems like the other charges costs or the total shipping cost never matches. I don’t think this is right. Let me ask you this. the customer makes an order on Wednesday. The customer was charged on the site $50 for shipping. Next day, I log in to ShipStation dashboard and I see the order there and click on cost calculation for shipping. Will it be the same or different? It should be same. If not, how are people handling either losing money or making customer losing money on shipping?
The boxes and dimensions are set in Shipping Zone Custom Boxes, but in ShipStation, changing the dimensions of the package does not affect the cost of shipping.
Thanks!
Hello @speechfree
ShipStation provides 2 endpoints to retrieves Shipping Rates, /rates/ and /rates/estimates/. Unfortunately, the /rates/ endpoint needs a lot of required information that we simply won’t have during the Cart and Product pages where WooCommerce run shipping calculations, so we use /rates/estimates/. The /rates/estimates/ endpoints also ends up being a lot faster (from an API callback standpoint) since there’s less overheard on the ShipStation side. The trade-off is that the estimates are not exact, but estimates, there usually shouldn’t be large discrepancies unless there’s misconfiguration somewhere.
When we retrieve rates back from the /rates/estimates/ endpoint, we do take into account any other_amount that is returned to the shipping rates if it has them.
Finally, the Custom Boxes are not related to the Custom Boxes within ShipStation. Right now they are standalone within the plugin and packaged using the WC_Box_Packer class where the plugin tries to package as many products in the best found boxes to retrieve estimates on.
Enabling Logging under Integrations may give us a better idea of what is being sent to the API and what is being returned to the API.
Unfortunately, it sounds like this plugin may not be right for your usecase. We would recommend trying one of the other Free ShipStation Plugins available on the WordPress Repository to meet your needs.
