Query issue

  • Resolved perlakozhaya

    (@perlakozhaya)


    5 months, 4 weeks ago

    Hi!

    I am running into an issue with the query “Recent products” not updating using Woo Product Carousel, I have uploaded new products yet the carousel is not showing them.
    Also, when I filter the carousel by a brand, some brand do not have products on sale but if I choose “Sale products” from the Query options, it displays Regular items not on sale, instead of the Not Found Message. Maybe when it does not find items on sale it is fetching products having regular price.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Amin

    (@amin7)

    5 months, 3 weeks ago

    Hi @perlakozhaya

    Greetings!

    Well, I checked on my side, and I see that newly added products are displayed, when recent products is selected in the query. Also, while selecting a specific brand with sale is applied from filter by, it shows only sale products. Please check here, https://d.pr/v/ENxxUv

    Please share the page link where you are facing the issue. Also, it will be good, if you share a screen record of the scenario.

    Thanks

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    5 months, 3 weeks ago

    Hello @perlakozhaya,

    Greetings. Hope you are doing well.

    I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not.

    Please let us know. I wish you a good day.

    Thank you.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    5 months, 2 weeks ago

    Hello @perlakozhaya ,

    Hope you’re doing well.

    As we’re not getting any response from you, we are assuming your issue has been solved. And so, we’re going to mark this topic as resolved now.

    Thank you!

    Thread Starter perlakozhaya

    (@perlakozhaya)

    1 week, 4 days ago

    Hi!

    Sorry for the very late reply, but the issue was not solved I just patched it up by tinkering with the query. Unfortunately, now I can’t hide it anymore in some places where I need to display a specific query and can’t change it. You can check the following page: https://staging.ptiming.com.lb/brands/casio-lebanon. The “On Sale” tab is displaying products that are NOT on sale, even though I chose Sale products from the Query Settings.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    1 week, 2 days ago

    Hello @perlakozhaya,

    Greetings. Hope you are doing well. Sorry for the inconvenience caused.

    We have checked the issue from our end, and it appears to be site-specific. We’ll need to check this with our development team. Could you please reach out to us here and make sure to choose the Premium option. Otherwise, it may route you back to this forum again. This will allow us to investigate the issue further and help get everything working smoothly.

    Looking forward to hearing from you.

    Thank you.

    Thread Starter perlakozhaya

    (@perlakozhaya)

    1 week, 1 day ago

    Will do, Thanks!

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    1 week ago

    Sure thing. You are most welcome. Good day.

Viewing 7 replies - 1 through 7 (of 7 total)

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