QuadMenu Causing Critical Errors

  • Resolved deuker

    (@deuker)


    11 months, 2 weeks ago

    I currently am receiving a critical error on my Quadmenu plugin. I tried using the support feature on the main website, but there looks to be an error on that page, and it will not allow submission.

    I am updated on both the plugin and WordPress, but because of this error, I cannot update any plugins and cannot update content properly. I’d try to find an old version of the plugin to reinstall, as this only occurred after a plugin update, but have customizations I’m not sure I can back up.

    Looks like it is some sort of admin ajax error. If I can get any updates or assistance on this, I can provide more information.

    • This topic was modified 11 months, 2 weeks ago by deuker.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    11 months, 2 weeks ago

    @deuker Hi mate,

    To help us better understand and resolve the issue you’re facing, could you please provide the following information:

    1. WordPress version you have installed.
    2. QuadMenu version where the issue occurs.
    3. PHP version running on your server.

      If possible, please share your PHP error log details PHP stores error logs in /var/log/apache2 if PHP is an apache2 module. Shared hosts are often storing log files in your root directory subfolder. If you’re using cPanel, the master log file you’re probably looking for is stored (by default) at: /usr/local/apache/logs/error_log If you’re not sure where to find PHP error logs please contact your hosting provider.

      Best regards, Quadmenu Support Team.



    Thread Starter deuker

    (@deuker)

    11 months, 2 weeks ago

    WordPress Version: 6.7.1

    QuadMenu Version: 3.1.8 (QuadMenu Pro Version says 3.1.2)

    PHP Version: 8.1

    PHP Error:

    [09-Dec-2024 14:35:29 UTC] PHP Fatal error: Uncaught Error: Class “ReduxFramework” not found in /sites/screenflex.com/files/wp-content/plugins/quadmenu-pro/lib/customizer/class-load.php:54
    Stack trace: 0 /sites/screenflex.com/files/wp-content/plugins/quadmenu-pro/lib/class-plugin.php(41): QuadLayers\QuadMenu_PRO\Customizer\Load->__construct()

    1 /sites/screenflex.com/files/wp-includes/class-wp-hook.php(324): QuadLayers\QuadMenu_PRO\Plugin->add_customizer()

    2 /sites/screenflex.com/files/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

    3 /sites/screenflex.com/files/wp-includes/plugin.php(517): WP_Hook->do_action()

    4 /sites/screenflex.com/files/wp-content/plugins/quadmenu/redux/ReduxCore/framework.php(2509): do_action()

    5 /sites/screenflex.com/files/wp-content/plugins/quadmenu/redux/ReduxCore/framework.php(358): ReduxFrameworkLegacy->_register_extensions()

    6 /sites/screenflex.com/files/wp-content/plugins/quadmenu/lib/class-redux-legacy.php(219): ReduxFrameworkLegacy->__construct()

    7 /sites/screenflex.com/files/wp-content/plugins/quadmenu/lib/class-redux-legacy.php(48): QuadLayers\QuadMenu\Redux_Legacy->redux()

    8 /sites/screenflex.com/files/wp-content/plugins/quadmenu/lib/class-redux-legacy.php(225): QuadLayers\QuadMenu\Redux_Legacy->__construct()

    9 /sites/screenflex.com/files/wp-content/plugins/quadmenu/lib/class-plugin.php(230): QuadLayers\QuadMenu\Redux_Legacy::instance()

    10 /sites/screenflex.com/files/wp-includes/class-wp-hook.php(324): QuadLayers\QuadMenu\Plugin->init()

    11 /sites/screenflex.com/files/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

    12 /sites/screenflex.com/files/wp-includes/plugin.php(517): WP_Hook->do_action()

    13 /sites/screenflex.com/files/wp-settings.php(704): do_action()

    14 /sites/screenflex.com/files/wp-config.php(146): require_once(‘…’)

    15 /sites/screenflex.com/files/wp-load.php(50): require_once(‘…’)

    16 /sites/screenflex.com/files/wp-admin/admin-ajax.php(22): require_once(‘…’)

    17 {main}

    thrown in /sites/screenflex.com/files/wp-content/plugins/quadmenu-pro/lib/customizer/class-load.php on line 54

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    11 months, 1 week ago

    @deuker Hi mate,

    Thank you for bringing this to our attention. We recommend submitting a support ticket through the following link: https://urbiport1.atlassian.net/servicedesk/customer/portal/2

    This will allow us to investigate further and provide a more tailored solution. It’s possible that the issue is related to a specific configuration in your theme, plugins, or WordPress setup.

    Best regards, Quadlayers Support Team.

    Moderator Support Moderator

    (@moderator)

    10 months, 2 weeks ago

    QuadMenu Pro Version says 3.1.2

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)

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