Problem with plugin MonsterInsights

  • Resolved lanter56

    (@lanter56)


    10 months ago

    Hello

    When I try to install this plugin I get this problem. How can I solve it?

    “Ooops! It Appears JavaScript Didn’t Load

    There seems to be an issue running JavaScript on your website, which MonsterInsights is crafted in to give you the best experience possible.

    If you are using an ad blocker, please disable or whitelist the current page to load MonsterInsights correctly.”

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  • Plugin Support Michelle D.

    (@devmich)

    9 months, 4 weeks ago

    Hi @lanter56,

    Thanks for reaching out. I’m sorry about the trouble here.

    If you log into your website in an incognito/private browsing window of your web browser, and attempt to access your reports that way, does the same issue occur?

    If you’re able to view your reports without issue, then it’s likely there’s a browser extension causing a conflict with MonsterInsights. Please follow the steps to resolve this in our guide here: https://www.monsterinsights.com/docs/fix-javascript-error/

    If you continue to experience the same error, our team would be happy to take a closer look if you could reach out to us using the form included within the guide.

    Thanks so much!

Viewing 1 replies (of 1 total)

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