Problem with getting invoice

  • Resolved jkrol12

    (@jkrol12)


    2 months ago

    Hi

    I have a problem with receiving an invoice for a card payment. I have already opened a support ticket on wp mail support through the form on the website and received a reply asking me to provide the card details, which I did. Unfortunately, since then I have not received any further contact, despite submitting a new request. Could you please let me know where I can write to obtain the invoice?

    Ticket number: [#16841]

    Best regards,
    Jakub Król

Viewing 1 replies (of 1 total)
  • Plugin Support Patrick

    (@paddyam)

    2 months ago

    Hi @jkrol12,

    I’m so sorry for the delay and the frustration this has caused. It’s possible we may have accidentally missed your follow-up. I’ve just escalated your case, and we’ll locate your invoice and get it over to you as soon as possible.

    Thank you for your patience, and again, my apologies for the oversight.

    Kind regards.

Viewing 1 replies (of 1 total)

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