Hi,
Thanks for letting us know and for the browser details, we’ll look into the Firefox behaviour.
To help us reproduce the issue, could you please send us a link to the page where this is happening?
If the page is not public, a screenshot or the HTML snippet of the form field is also helpful.
Once we can see it in context, we’ll investigate and come back with a fix or workaround.
Thanks again for reporting it!
Thread Starter
fabx77
(@fabx77)
https://flic.kr/p/2rDUgd8
Good evening,
Thank you for your reply!
I’ve attached a screenshot.
The problem only appears in the Firefox browser; only “protected mail” is displayed.
When I view the page’s HTML and go to “source page,” in the “option value” tag, I don’t see the email address in plain text, but rather hexadecimal, so the plugin is definitely active.
Note: when I use “inspect,” I do see the email address in plain text.
In all other browsers, I see the email address + “protected mail.”
Thanks for your ideas 😉
Hi,
Thanks for the screenshot and extra detail, that helps a lot.
From what we can see, Firefox on your device is not executing the small JavaScript snippet that replaces the encoded value with the readable email label. When JavaScript is blocked (sometimes due to privacy settings, tracking-protection mode, or an extension), the plugin falls back to showing only “protected mail”.
Could you please try these quick checks in Firefox:
- Open the page in Private Window (extensions are disabled by default).
- Go to Settings → Privacy & Security and temporarily set Enhanced Tracking Protection to Standard for that site.
- If you use privacy / script-blocking extensions (uBlock, NoScript, etc.), temporarily disable them on that page.
If the label appears after doing one of those, then Firefox or an extension is preventing the JavaScript from running.
We’ll also continue looking into this on our side.
Thanks again for taking the time to report this, we’ll update you shortly.
Thread Starter
fabx77
(@fabx77)
Thank you again for your reply, but I still have the same problem…
Hi
We have managed to replicate the issue. The issue is not so much Firefox, it is actually doing what it should. The issue is more our plugin can not properly support the select, it just happens to work ok on the other browsers.
It wont be a quick fix for us to support the select box properly. So in order to help you get a quick solution are we able to get access to your site and see the issue occurring and see if we can come up with a quick fix that might help you for now until we can come up with a better way to support this?
If you could add access for the email support@wpemailencoder.com we can login and take a look. An alternative is we can spin up a basic WordPress site and give you access to it so you can add an example of the same issue. We can then fix that and hopefully you can use that to then fix your own site?
Thread Starter
fabx77
(@fabx77)
Hello,
I exported my site locally (tested on my logical server: Wampserver64), so I kept the same plugins.
Thinking the problem was caused by a plugin, I deactivated them one by one, ending up with only two: Email Encoder and WP Forms Lite… and I’m still having the same problem in Firefox. Could you perform the same test on your end?
Reminders:
- Theme: “Graphène”
- WP version: 6.8.3
- PHP version: 8.3.14
Thank you so much in advance for your help! 😉
PS: Is it the field with the email dropdown list that’s causing the problem with the plugin? I think I have the same problem even when using a simple email field (without a dropdown list)…
-
This reply was modified 2 weeks ago by
fabx77.
Thanks, we are already able to replicate the issue on Firefox. We are working on a fix but it wont be a quick one. Firefox is doing as it should, the other browsers should also fail like Firefox does but they seem to work somehow.
Once we have a solution we will release and update and let you know.
