problem with

  • Resolved erichurtrez

    (@erichurtrez)


    1 year, 2 months ago

    Hi
    I don't understand why my FB page feed no longer appears on my site.
    Thanks for the help

    SITE/SERVER INFO:

    Plugin Version:           Smash Balloon Custom Facebook Feed
    Site URL:                 https://graphicomm.fr
    Home URL:                 https://graphicomm.fr
    WordPress Version:        6.7.1
    PHP Version:              8.1.31
    Web Server Info:          Apache
    PHP allow_url_fopen:      Yes
    PHP cURL:                 Yes
    JSON:                     Yes
    SSL Stream:               Yes ACTIVE PLUGINS: ##

    Advanced Custom Fields: 6.3.11
    All-in-One WP Migration: 7.87
    All-in-One WP Migration Unlimited Extension: 2.64
    Alpus AI Product Review Summary Addon: 2.0.0
    Alpus Elementor FlexBox Addon: 1.2.1
    Antispam Bee: 2.11.7
    Axeptio Cookies: 1.0.0
    Burst Statistics - Privacy-Friendly Analytics for WordPress: 1.7.3
    Category Posts Widget: 4.9.18
    Complianz | GDPR/CCPA Cookie Consent: 7.1.5
    Contact Form 7: 6.0.2
    Customizer Search: 1.1.6
    Elementor: 3.26.3
    Elementor Pro: 3.26.2
    Essential Addons for Elementor: 6.1.0
    Essential Grid: 3.1.5
    GA Google Analytics: 20241102
    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: 1.20.3
    Happy Elementor Addons: 3.15.2
    Jetpack Boost: 3.6.1
    Kirki Customizer Framework: 5.1.0
    LearnPress: 4.2.7.5
    Loco Translate: 2.6.14
    Meta Box: 5.10.5
    Polylang: 3.6.5
    Popup Maker: 1.20.3
    Post Types Unlimited: 1.2.3
    Rank Math SEO: 1.0.234.1
    Really Simple Security: 9.1.4
    reCAPTCHA (v2 & v3) for Asgaros Forum: 1.0.8
    Site Kit by Google: 1.142.0
    Slider Revolution: 6.7.23
    Smash Balloon Custom Facebook Feed: 4.2.6
    Smash Balloon Instagram Feed: 6.6.1
    The Events Calendar: 6.9.0
    UDesign Core: 4.12.1
    Wappointment: 2.6.7
    WooCommerce: 9.5.1
    Wordfence Security: 8.0.1
    WordPress Importer: 0.8.3
    WPBruiser: 3.1.43
    WPForms: 1.9.2.3
    WP Sitemap Page: 1.9.4
    YITH WooCommerce Wishlist: 4.0.1
    Yoast SEO: 24.1 GLOBAL SETTINGS: ##

    License key: Not added
    License status: Inactive
    Preserve settings if plugin is removed: No
    Connected Accounts: No accounts are connected
    Locale: fr_FR
    Timezone: Europe/London
    GDPR: auto
    Custom CSS: Empty
    Custom JS: Empty
    Usage Tracking: Enabled
    AJAX theme loading fix: Disabled
    Show Credit Link: Disabled
    Fix Text Shortening Issue: Disabled
    Admin Error Notice: Disabled
    Feed Issue Email Reports: Enabled
    Email notification: Monday
    Email notification addresses: eric@pixelathome.com FEEDS: ##

    Graphicomm -
    Graphicomm (110439438079691)
    https://graphicomm.fr/?sb_debug POSTS: ##

    no feeds posts table

    no posts table ERRORS: ACTION LOG

    12-23 16:33:24 - Cleared connection error.
    12-23 16:33:25 - Cleared connection error.
    03-15 20:00:03 - Cleared connection error.
    03-21 14:48:51 - Cleared connection error.
    03-28 12:59:27 - Cleared connection error.
    04-14 08:39:41 - Cleared connection error.
    05-18 11:34:22 - Cleared connection error.
    06-16 20:47:44 - Cleared connection error.
    06-25 10:24:25 - Cleared connection error. OEMBED:
Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    1 year, 2 months ago

    Hi @erichurtrez,

    Thank you for contacting us! Please go to WordPress Dashboard > Facebook Feed > Settings > Manage Sources, click the trashcan icon to delete the current source, then click Add Source, and reconnect the page.

    After this, go to WordPress Dashboard > Facebook Feed > All Feeds, edit your feed, go to Settings > Sources, click Change, and ensure your reconnected source is added here.

    If this still does not work, go back to the All Feeds again page and try creating a new feed.

    If none of these steps resolve the problem, please send us a support request through our website here and we’ll be happy to investigate closer.

    Thanks!
    Louis

Viewing 1 replies (of 1 total)

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