Problem accessing files using Instagram app

  • Resolved RenderWarrior

    (@web4people)


    1 month, 1 week ago

    Hello!
    i’m noticing this strange behavior: I share protected links (protected zip files) through the Instagram app, using their chat system.
    When you click the link, the app opens an internal browser. Sometimes I get a blank page (using iPhone). Yesterday a customer told me the site told “no files here” (she was on Android).

    Using the link inside a real browser works.

    On my site I use AIOS for security purposes, but I have the same problem disabling it.

    Is something related to your htaccess rule?

    Or maybe it’s the instagram browser with limited features?

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support Quinnie

    (@quinniewpfolio)

    1 month, 1 week ago

    Hi @web4people ,

    Thank you for reaching out to us.

    I’ve looked into this and it appears the issue stems from Instagram’s in-app browser behavior.

    The core problem is that session cookies are not carried over when a redirect occurs inside Instagram’s in-app browser. Unlike Safari or Chrome (real browser), Instagram’s in-app browser opens links in an isolated webview that does not share cookies with regular browsers. As a result, your existing WordPress login session is unavailable in that environment, which prevents our plugin from verifying the correct permissions.

    Our recommendation is to advise your users to open the link in an external browser instead. Opening the link in Safari or Chrome will preserve cookies and sessions and help our plugin can check the file permission and let the user access to protected file.

    Best,

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.

Tags