Plugin support for mobile view

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  • lavendervu2510

    (@lavendervu2510)

    1 year, 7 months ago

    Hi,

    Thank you for bringing us your issue.

    The free version of this plugin has not been updated in the last two months. Could you please let us know which email server you sent the email and encounter this error? https://i.postimg.cc/7YcBwtKJ/Whats-App-Image-2024-08-20-at-9-13-35-PM.jpg

    Best regards.

    Thread Starter skoty

    (@skoty)

    1 year, 7 months ago

    I use my domin email contact@laris.om, and the receiver usually Gmail
    the mobile view problem started on 29 Jun 2024

    lavendervu2510

    (@lavendervu2510)

    1 year, 7 months ago

    Hi,

    Please use the export and import template feature: https://ibb.co/LkB7Kpq, share with us this template, we will import it and check this issue on our end. You can contact us on our support forum.

    Best regards.

    Thread Starter skoty

    (@skoty)

    1 year, 7 months ago

    {“style_container”:{“background-color”:”#f2f2f2″,”background-image”:”none”},”rows”:{“0”:{“props”:{“style_outer”:{“padding”:”15px 35px”,”background-image”:”none”,”background-color”:”#162447″,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”transparent”,”width”:”600px”},”type”:”layout/grid1cols”,”dataCols”:”1″},”cols”:{“0”:{“props”:{“style”:{“padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”530px”}},”elements”:{“0”:{“type”:”html/image”,”style”:{“width”:”530px”,”text-align”:”center”,”padding”:”0px”,”background-image”:”none”},”content”:{},”attrs”:{“src”:”{_site_url}/wp-content/uploads/2023/08/logo-white.png”,”data-href”:””,”data-alt”:””},”childStyle”:{“img”:{“width”:”150px”}}}}}}},”1″:{“props”:{“style_outer”:{“padding”:”45px 35px”,”background-image”:”none”,”background-color”:”#f9f9f9″,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”600px”},”type”:”layout/grid1cols”,”dataCols”:”1″},”cols”:{“0”:{“props”:{“style”:{“padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”530px”}},”elements”:{“0”:{“type”:”html/image”,”style”:{“width”:”530px”,”text-align”:”center”,”padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”},”content”:{},”attrs”:{“src”:”{_site_url}/wp-content/plugins/email-template-customizer-for-woo/assets/img/icon-cart-dark-blue-200×200-1.png”,”data-href”:””,”data-alt”:””},”childStyle”:{“img”:{“width”:”100px”}}},”1″:{“type”:”html/text”,”style”:{“width”:”530px”,”line-height”:”30px”,”background-image”:”none”,”background-color”:”transparent”,”padding”:”35px 0px 0px”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″},”content”:{“text”:”
    طلب جديد من {customer_name}
    “},”attrs”:{},”childStyle”:{}},”2″:{“type”:”html/text”,”style”:{“width”:”530px”,”line-height”:”30px”,”background-image”:”none”,”background-color”:”transparent”,”padding”:”10px 0px 0px”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″},”content”:{“text”:”رقم الطلب: #{order_number} – الإجمالي: {order_total}
    “},”attrs”:{},”childStyle”:{}}}}}},”2″:{“props”:{“style_outer”:{“padding”:”25px 35px”,”background-image”:”none”,”background-color”:”#ffffff”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”600px”},”type”:”layout/grid1cols”,”dataCols”:”1″},”cols”:{“0”:{“props”:{“style”:{“padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”530px”}},”elements”:{“0”:{“type”:”html/order_detail”,”style”:{“width”:”530px”,”padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”},”content”:{“quantity”:”الكمية:”},”attrs”:{“data-template”:”3″,”show_sku”:”true”,”remove_product_link”:”false”},”childStyle”:{“.viwec-item-row”:{“border-width”:”0px”,”border-color”:”#808080″},”.viwec-product-img”:{“width”:”130px”},”.viwec-product-distance”:{“padding”:”10px 0px 0px”},”.viwec-product-name”:{“font-size”:”15px”,”font-weight”:”400″,”color”:”#3c434a”,”line-height”:”18.2px”},”.viwec-text-price”:{},”.viwec-item-style-1″:{},”.viwec-product-price”:{“font-size”:”15px”,”font-weight”:”400″,”color”:”#3c434a”,”line-height”:”18.2px”},”.viwec-product-quantity”:{“font-size”:”15px”,”font-weight”:”400″,”color”:”#3c434a”,”line-height”:”18.2px”}}},”1″:{“type”:”html/divider”,”style”:{“width”:”530px”,”padding”:”25px 0px 0px”,”background-image”:”none”,”background-color”:”transparent”},”content”:{},”attrs”:{},”childStyle”:{“hr”:{“border-top-color”:”#f9f9f9″,”border-top-width”:”10px”}}}}}}},”3″:{“props”:{“style_outer”:{“padding”:”0px 35px”,”background-image”:”none”,”background-color”:”#ffffff”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”600px”},”type”:”layout/grid2cols”,”dataCols”:”2″},”cols”:{“0”:{“props”:{“style”:{“padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”265px”}},”elements”:{“0”:{“type”:”html/text”,”style”:{“width”:”265px”,”line-height”:”24px”,”background-image”:”none”,”padding”:”0px”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″},”content”:{“text”:”طريقة الدفع: {payment_method}
    “},”attrs”:{},”childStyle”:{}},”1″:{“type”:”html/text”,”style”:{“width”:”265px”,”line-height”:”24px”,”background-image”:”none”,”padding”:”0px”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″},”content”:{“text”:”طريقة الشحن: {shipping_method}
    “},”attrs”:{},”childStyle”:{}},”2″:{“type”:”html/text”,”style”:{“width”:”265px”,”line-height”:”24px”,”background-image”:”none”,”padding”:”0px”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″},”content”:{“text”:”ملاحظات الطلب: {customer_note}
    “},”attrs”:{},”childStyle”:{}}}},”1″:{“props”:{“style”:{“padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”265px”}},”elements”:{“0”:{“type”:”html/order_subtotal”,”style”:{“width”:”265px”,”font-size”:”16px”,”font-weight”:”300″,”color”:”#444444″,”line-height”:”24px”,”padding”:”0px”,”background-image”:”none”},”content”:{“subtotal”:”مجموع الفاتورة”,”discount”:”الخصم”,”shipping”:”الشحن”,”refund-full”:”المسترجع كليا”,”refund-part”:”المسترجع جزيئا”},”attrs”:{},”childStyle”:{“.viwec-td-right”:{“width”:”30%”,”text-align”:”center”},”.viwec-td-left”:{“text-align”:”right”},”.viwec-order-subtotal-style”:{“border-width”:”0px”,”border-color”:”#444444″,”padding”:”0px”}}},”1″:{“type”:”html/order_total”,”style”:{“width”:”265px”,”font-size”:”20px”,”font-weight”:”400″,”color”:”#444444″,”line-height”:”30px”,”background-image”:”none”,”padding”:”0px”},”content”:{“order_total”:”إجمالي الطلب”},”attrs”:{},”childStyle”:{“.viwec-td-right”:{“width”:”37%”,”text-align”:”center”},”.viwec-td-left”:{“text-align”:”right”},”.viwec-order-total-style”:{“border-width”:”0px”,”border-color”:”#444444″,”padding”:”0px”}}}}}}},”4″:{“props”:{“style_outer”:{“padding”:”0px 35px 25px”,”background-image”:”none”,”background-color”:”#ffffff”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”600px”},”type”:”layout/grid2cols”,”dataCols”:”2″},”cols”:{“0”:{“props”:{“style”:{“padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”265px”}},”elements”:{“0”:{“type”:”html/text”,”style”:{“width”:”265px”,”line-height”:”22px”,”background-image”:”none”,”padding”:”25px 0px 0px”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″},”content”:{“text”:”عنوان الفاتورة
    “},”attrs”:{},”childStyle”:{}},”1″:{“type”:”html/billing_address”,”style”:{“width”:”265px”,”font-size”:”15px”,”font-weight”:”300″,”color”:”#444444″,”line-height”:”22px”,”text-align”:”start”,”padding”:”20px 0px 0px”,”background-image”:”none”},”content”:{},”attrs”:{},”childStyle”:{}}}},”1″:{“props”:{“style”:{“padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”265px”}},”elements”:{“0”:{“type”:”html/text”,”style”:{“width”:”265px”,”line-height”:”22px”,”background-image”:”none”,”padding”:”25px 0px 0px”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″},”content”:{“text”:”عنوان الشحن
    “},”attrs”:{},”childStyle”:{}},”1″:{“type”:”html/shipping_address”,”style”:{“width”:”265px”,”font-size”:”15px”,”font-weight”:”300″,”color”:”#444444″,”line-height”:”22px”,”text-align”:”start”,”padding”:”20px 0px 0px”,”background-image”:”none”},”content”:{},”attrs”:{},”childStyle”:{}}}}}},”5″:{“props”:{“style_outer”:{“padding”:”25px 35px”,”background-image”:”none”,”background-color”:”#162447″,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”600px”},”type”:”layout/grid1cols”,”dataCols”:”1″},”cols”:{“0”:{“props”:{“style”:{“padding”:”0px”,”background-image”:”none”,”background-color”:”transparent”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#444444″,”width”:”530px”}},”elements”:{“0”:{“type”:”html/social”,”style”:{“width”:”530px”,”text-align”:”center”,”padding”:”0px”,”background-image”:”none”},”content”:{},”attrs”:{“facebook”:”{_site_url}/wp-content/plugins/email-template-customizer-for-woo/assets/img/fb-blue-white.png”,”facebook_url”:””,”twitter”:”{_site_url}/wp-content/plugins/email-template-customizer-for-woo/assets/img/twi-cyan-white.png”,”twitter_url”:””,”instagram”:”{_site_url}/wp-content/plugins/email-template-customizer-for-woo/assets/img/ins-color-white.png”,”instagram_url”:”https://www.instagram.com/laris.omani”,”youtube”:”{_site_url}/wp-content/plugins/email-template-customizer-for-woo/assets/img/yt-color-white.png”,”youtube_url”:””,”linkedin”:”{_site_url}/wp-content/plugins/email-template-customizer-for-woo/assets/img/li-color-white.png”,”linkedin_url”:””,”whatsapp”:”{_site_url}/wp-content/plugins/email-template-customizer-for-woo/assets/img/wa-color-white.png”,”whatsapp_url”:”https://wa.me/96897791125″,”telegram”:”{_site_url}/wp-content/plugins/email-template-customizer-for-woo/assets/img/tele-color-white.png”,”telegram_url”:””,”tiktok”:”{_site_url}/wp-content/plugins/email-template-customizer-for-woo/assets/img/tiktok-color-white.png”,”tiktok_url”:”https://www.tiktok.com/@laris.oman”,”direction”:””,”data-width”:”32″},”childStyle”:{}},”1″:{“type”:”html/text”,”style”:{“width”:”530px”,”line-height”:”22px”,”background-image”:”none”,”background-color”:”transparent”,”padding”:”20px 0px”,”border-left-width”:”0px”,”border-top-width”:”0px”,”border-right-width”:”0px”,”border-bottom-width”:”0px”,”border-radius”:”0px”,”border-color”:”#3c434a”},”content”:{“text”:”لتبقى على إطلاع على أحدث منتجاتنا، تابعنا على منصات التواصل الاجتماعي
    \nجميع الحقوق محفوظة لدى لاريـــــس
    “},”attrs”:{},”childStyle”:{}}}}}}}}

    dowista

    (@dowista)

    1 year, 7 months ago

    yes, mobile emails are bugged. For example when i send email when change order status like normal, in outlook font size more bigger, product image size very small, order details bugged. But if you send customizer test email with same info, all looks okey. So real emails bugged, test emails okey.

    Thread Starter skoty

    (@skoty)

    1 year, 7 months ago

    for me both are not perfect size

    Can you attach a screenshot?

    dowista

    (@dowista)

    1 year, 7 months ago

    https://i.postimg.cc/RFpKM4XR/1.jpg

    https://i.postimg.cc/GtBYtVf1/2.jpg

    in mobile gmail also font size more bigger. Need optimize mobile view.

    • This reply was modified 1 year, 7 months ago by dowista.
    Thread Starter skoty

    (@skoty)

    1 year, 7 months ago

    If you are using Gmail app try this 2 steps and tell me if it solved

    https://postimg.cc/3dxdHN0D

    dowista

    (@dowista)

    1 year, 7 months ago

    no that button in my gmail. Also think about customers, they dont press any buttons when get emails. And look how font are big.

    https://i.postimg.cc/bwYCgHsS/IMG-20240824-085817.jpg

    Thread Starter skoty

    (@skoty)

    1 year, 7 months ago

    Can you redirect the email to me

    AlazzaniSal@gmail.com

    Thread Starter skoty

    (@skoty)

    1 year, 7 months ago

    I opened the email you sent me using both the iPhone Mail app and the Spark app. The fonts in both apps appear fine and are of normal size, but the email itself isn’t mobile-friendly. I’m not sure, but this issue might be related to the font size or screen size on your mobile device.

    https://i.postimg.cc/SxWCwQkY/Whats-App-Image-2024-08-24-at-11-49-59-AM.jpg
    https://i.postimg.cc/WpCZzq4J/Whats-App-Image-2024-08-24-at-11-50-00-AM.jpg
    https://i.postimg.cc/sgRZ9F7j/Whats-App-Image-2024-08-24-at-11-50-00-AM-1.jpg
    https://i.postimg.cc/P5zvS6Qm/Whats-App-Image-2024-08-24-at-11-50-00-AM-2.jpg

    dowista

    (@dowista)

    1 year, 7 months ago

    Yes, as you see images small and its not mobile friendly. I dont know what to do. Its best email customizer what i found, but its not mobile friendly, so probably i will leave default woocommerce emails.

    https://i.postimg.cc/RFpKM4XR/1.jpg

    In image first with test email looks good, but second with real email looks not good. I dont know how to fix, maybe need to search in plugin code where is mobile css or why test email looks good.

    • This reply was modified 1 year, 7 months ago by dowista.
    Thread Starter skoty

    (@skoty)

    1 year, 7 months ago

    Yes, it’s indeed the best email customizer I’ve found, but unfortunately, it’s not mobile-friendly. I even tried the PRO version and encountered the same issue. I hope they will release an update to fix this problem, as most customers shop using their phones, and they need a well-organized user interface.

    lavendervu2510

    (@lavendervu2510)

    1 year, 7 months ago

    Hi @skoty,

    We have reviewed your template, and we can replicate your issue on our end, our team is working on it and respond to you as soon as possible. Kindly wait.

    Hi @dowista

    The email format may be interfered by the email server, and not keep the initial format. Could you export your email template, so we will review this issue on our end.

    Best regards.

    dowista

    (@dowista)

    1 year, 7 months ago

    Hello @lavendervu2510 ,

    i have tried add custom css in email template and its a little bit helped. Please try sent TEST and REAL, becouse it have difference:

    @media (max-width: 479px) { table { width: 100%; } .viwec-responsive { width: 100% !important; } .viwec-responsive-center, .viwec-responsive-center p { text-align: center !important; } }

    its my email template:

    {"style_container":{"background-color":"#efefef","background-image":"none","width":600,"responsive":"479"},"rows":{"0":"2103","1":{"props":{"style_outer":{"padding":"15px 35px 0px","background-image":"none","background-color":"#b5f1db","border-color":"#444444","border-style":"solid","border-left-width":"0px","border-top-width":"0px","border-right-width":"0px","border-bottom-width":"0px","border-radius":"0px","width":"100%"},"type":"layout/grid1cols","dataCols":"1"},"cols":{"0":{"props":{"style":{"padding":"0px","background-image":"none","background-color":"transparent","border-color":"#444444","border-style":"solid","border-left-width":"0px","border-top-width":"0px","border-right-width":"0px","border-bottom-width":"0px","border-radius":"0px","width":"530px"}},"elements":{"0":{"type":"html/text","style":{"width":"530px","line-height":"30px","background-image":"none","padding":"35px 0px 0px","border-color":"#444444","border-style":"solid","border-left-width":"0px","border-top-width":"0px","border-right-width":"0px","border-bottom-width":"0px","border-radius":"0px"},"content":{"text":"
    Labas, {first_name}
    "},"attrs":{"data-center_on_mobile":"true"},"childStyle":{}},"1":{"type":"html/text","style":{"width":"530px","line-height":"30px","background-image":"none","padding":"10px 0px 0px","border-color":"#444444","border-style":"solid","border-left-width":"0px","border-top-width":"0px","border-right-width":"0px","border-bottom-width":"0px","border-radius":"0px"},"content":{"text":"Ačiū, gavome Jūsų užsakymą Nr. {order_number}. Informuosime Jus, kai gausime apmokėjimą ir pradėsime vykdyti užsakymą.
    "},"attrs":{"data-center_on_mobile":"true"},"childStyle":{}},"2":{"type":"html/button","style":{"width":"530px","font-size":"16px","font-weight":"400","font-family":"Helvetica, Arial, sans-serif","color":"#eeeeee","line-height":"45px","text-align":"center","padding":"35px 0px"},"content":{"text":"ŽIŪRĖTI UŽSAKYMĄ"},"attrs":{"href":"{view_order_url}"},"childStyle":{"a":{"border-width":"0px","border-radius":"0px","border-color":"#eeeeee","border-style":"solid","background-color":"#e43f5a","width":"204px"}}}}}}},"2":{"props":{"style_outer":{"padding":"20px 35px 25px","background-image":"none","background-color":"#fbf3c5","border-color":"#0f0f0f","border-style":"solid","border-left-width":"0px","border-top-width":"0px","border-right-width":"0px","border-bottom-width":"0px","border-radius":"0px","width":"100%"},"type":"layout/grid1cols","dataCols":"1"},"cols":{"0":{"props":{"style":{"padding":"0px","background-image":"none","background-color":"transparent","border-color":"#444444","border-style":"solid","border-left-width":"0px","border-top-width":"0px","border-right-width":"0px","border-bottom-width":"0px","border-radius":"0px","width":"530px"}},"elements":{"0":{"type":"html/wc_hook","style":{"width":"530px"},"content":{},"attrs":{"data-wc-hook":"woocommerce_email_order_details"},"childStyle":{"h2":{"font-size":"20px","font-weight":"400","line-height":"22px","color":"#0f0f0f","padding":"10px 0px"},".td":{"font-size":"15px","line-height":"10px","padding":"12px 0px 8px"},".head.td":{"color":"#444444","border-color":"#e5e5e5","border-style":"dashed","border-left-width":"0px","border-top-width":"0px","border-right-width":"0px","border-bottom-width":"0px"},".body.td":{"color":"#444444","border-color":"#e5e5e5","border-style":"dashed","border-left-width":"0px","border-top-width":"0px","border-right-width":"0px","border-bottom-width":"0px"}}}}}}},"3":"2128","4":"2104"}}

    • This reply was modified 1 year, 7 months ago by dowista.
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