Plugin Loads Only After Tap on Mobile

  • xelramos

    (@xelramos)


    3 months, 1 week ago

    When accessing the site on mobile, the loading animation appears but then seems to stop or freeze before the page fully loads. It does not automatically proceed to the main page — instead, the user has to tap the screen manually in order for the site to continue loading. This tap requirement interrupts the expected user flow and feels like an unnecessary interaction for visitors.

    Steps to reproduce:

    1. Open the site on a mobile browser (Chrome/Safari).
    2. Observe the preloader animation start.
    3. The animation stops but does not complete and does not redirect automatically.
    4. Tap anywhere on the screen to force the animation/page to proceed.

    Expected behavior:
    The preloader should automatically complete and redirect to the main page once loading finishes, without requiring a user tap.
    Please let me know if you need any more information (screenshots, browser/device examples, or access logs) to help investigate this. Thank you!

    The page I need help with: [log in to see the link]

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