Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Fixmysite

    (@newtlabs)

    Hi, do you have plans to maintain this plugin or should we switch to another one?

    Plugin Support Support Essential Plugin

    (@supportessentialplugin)

    Hi,

    Thank you for reporting this issue — we appreciate you taking the time to help improve the plugin.

    We’ve reviewed the plugin code on our end and will continue monitoring for any related concerns. As there is no actionable detail provided at this time, we’ll be closing this issue.

    If any further information becomes available, we’re more than happy to revisit and address it promptly.

    Best regards,
    Essential Plugin Support Team

    Thread Starter Fixmysite

    (@newtlabs)

    HI, if there is nothing wrong with the code please can you contest it via Patchstack (https://patchstack.com/database/wordpress/plugin/hero-banner-ultimate/vulnerability/wordpress-hero-banner-ultimate-plugin-1-4-2-local-file-inclusion-vulnerability)? In the meantime we are getting security alerts about it which shows in our client reports so we’ll need to get it addressed or switch to another plugin. Obviously it would be in everyones best interest to get this resolved, let me know if you need help with testing or anything to help get this pushed through, many thanks in advance.

    Plugin Support Support Essential Plugin

    (@supportessentialplugin)

    Hi,

    We’re happy to let you know that the issue you reported has been resolved in the latest version. The new version is now live and available for download.

    We recommend updating to the latest version to take advantage of the fix and any other improvements included in this release.

    Thank you for your patience and continued support. If you have any questions or need further assistance, feel free to reach out.

    Best regards,
    Essential Plugin Support Team

    Thread Starter Fixmysite

    (@newtlabs)

    Hi, many thanks however after updating the plugin now the video banner isn’t working – is there anything you changed that may have impacted this?

    Plugin Support Support Essential Plugin

    (@supportessentialplugin)

    Hi,

    Thank you for reaching out.

    We have not made any significant changes that could have caused this issue. Additionally, we have not encountered the problem ourselves, nor have we received any similar reports from other customers.

    It’s possible that the issue may be specific to your environment. We recommend checking on your side to see if anything might be contributing to the behavior.

    Please let us know if we can assist further.

    Best regards,
    Essential Plugin Support Team

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘patchstack issue’ is closed to new replies.