Otter blocks has a conflict with Metaslider

Resolved seanm9999
(@seanm9999)

1 month, 2 weeks ago

My site is built with Neve FSE and I have been using Otter Blocks and Metaslider together with no issues at all for a long time. A recent update has caused Otter to conflict with Metaslider. The Metaslider begins to load and then vanishes. If Otter blocks is deactivated the Metaslider behaves normally. Any help with this is appreciated as the content from each is important. Thanks in advance.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Kush
(@kushnamdev)

1 month, 1 week ago

Hey @seanm9999,

Thank you for contacting us.

I tried to check your site to replicate the issue but your site is under maintenance mode, can you please remove it for a while so that our team can check the issue?

Best regards

Thread Starter seanm9999
(@seanm9999)

1 month, 1 week ago

Hey Kush,

Sorry for the delay in responding and thanks in advance. I’ve tried a couple things like delaying the order of script loading. Any help is much appreciated. Prior to some recent updates everything was playing together very nicely.

I’ve turned off coming soon mode.

Thanks again for looking at this.

Best

Sean McGinley

Thread Starter seanm9999
(@seanm9999)

1 month, 1 week ago

Although otter blocks are in use on other pages only the front page at: https://booth-dev.newsfromtherealworld.com/ is being effected.

The metaslider being effected is in the header. When loading or refreshing the page it appears briefly then disappears.
Plugin Support rodicaelena
(@rodicaelena)

1 month ago
Hi,

To troubleshoot this I suggest you:
- make sure there is no conflict with other plugins you might be using by following the steps provided here to only have Otter active https://docs.themeisle.com/article/1112-theme-doesnt-work-as-expected-troubleshooting-guide
- try to rollback to a previous version of Otter to see if the issue is fixed. This would help us understand if one of the recent updates caused this.
Kind regards,

Rodica
Thread Starter seanm9999
(@seanm9999)

1 month ago

I tried the rollback, it didn’t help. I will follow the suggestions above. I’ve disabled otter blocks. Have a look now and the metaslider works as it should. The metaslider is actually more important than the otter accordion, it provides navigation for most of the site. At this point I might have to stop using otter and try some different solutions.

Have a look and I will continue to troubleshoot.

Best

Sean

Thread Starter seanm9999
(@seanm9999)

1 month ago

After some additional troubleshooting it appears there is a conflict with Neve FSE’s visibility conditions. I have a template on the same page which is using visibility and screen size to serve a version for mobile. The banner for the mobile version also has a metaslider with a different ID of course. If I allow the mobile banner and ms to be visible on the desktop, the problem goes away and otter works as it should. The issue also clears up if I remove the metaslider from the mobile template, Not what I want , but I can live with it.

So yes, this is not strictly an otter blocks issue rather some conflict with several plugins and otter is just one.

I suppose this issue is closed….

Thanks for your help.

Plugin Support rodicaelena
(@rodicaelena)

1 month ago

Ok, thank you for the update.

Viewing 7 replies - 1 through 7 (of 7 total)

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