orders not syncing any data

  • macpheeweb

    (@macpheeweb)


    4 days, 20 hours ago

    Hi, we are using the free version of your plugin which looks like it should do what we need. We’ve connected the account. It’s asking us to complete set up, however Product Sync Settings and Order Sync Settings are locked (says to upgrade to premium). We’ve clicked to do a manual orders sync, it syncs one order but it doesn’t have any customer information or product data on it. please can you help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter macpheeweb

    (@macpheeweb)

    4 days, 20 hours ago

    Just to follow up on this, my client has confirmed that the sku in amazon and on the website does match for the order that’s coming through as blank

    Plugin Support swapnil1010

    (@swapnil1010)

    3 days, 17 hours ago

    Hi @macpheeweb ,

    Thank you for the additional information.

    Please note that the manual order sync syncs only orders from the last 24 hours.

    Regarding the order syncing without customer information or product details, could you please share a screenshot of the audit logs and the order sync results? This will help us investigate the issue and identify the cause.

    If needed, we can also schedule a call to assist you with the correct setup and troubleshoot the issue.

    Please reach out to us at apisupport@xecurify.com with the requested screenshots, and we’ll be happy to help you resolve this.

    Thanks,
    Team miniOrange

    Thread Starter macpheeweb

    (@macpheeweb)

    3 days ago

    Hi, I’ve just sent you an email

    Plugin Support swapnil1010

    (@swapnil1010)

    2 days, 17 hours ago

    Hi @macpheeweb ,

    Thank you for the update. We’ll check your email and get back to you shortly.

    Thanks,
    Team miniOrange

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.