Ok…

  • abarktoremember

    (@abarktoremember)


    8 months, 1 week ago

    I want to love this plugin because it looks nice and is easy to set up. However, every single day it tells me an admin disconnected my Instagram account and I have to re-connect…sometimes multiple times a day. I have reconnected 3 times today and it still tells me it’s been disconnected. I am the ONLY person with access to my Instagram and I have not disconnected anything. Additionally, when I check Instagram it shows I am still connected, so there is a major issue with this plugin.

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Manuel

    (@mescobar)

    8 months ago

    Hi @abarktoremember,

    Thanks for sharing your experience, and we’re really sorry to hear about the trouble you’re having with the Instagram connection. What you’re describing definitely isn’t normal behavior, but there are a few possible reasons this could be happening—including occasional access token invalidation on Meta’s side.

    We’d love to take a closer look and help get this resolved for you. When you have a moment, please reach out to our support team here: https://smashballoon.com/support/. We’ll be happy to assist further!

Viewing 1 replies (of 1 total)

The topic ‘Ok…’ is closed to new replies.