No respons!

  • hellesc

    (@hellesc)


    1 month, 1 week ago

    I installed the free theme, which works fine.

    The problem is that I purchased (and payed!) for the upgrade – 12 days ago today! I then received an email with a link that should have sent me to a webadress with a download possibility.

    However, it was a link to a png file with the logo with 4 squares that you see on the plugin site. I tried to make the seller send me a new link, but only got the message that they had to contact the original developer to send it to them. I have contacted them several times, but still haven´t got a link that works!!

    It can´t be that difficult to email me with a proper link to the upgrade.

Viewing 1 replies (of 1 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 month, 1 week ago

    Dear @hellesc,

    We are sorry to hear about your issue.

    We couldn’t find any message from you in our support inbox. Our official support contact page is here: https://ays-pro.com/contact — please use this page to reach us directly so we can properly assist you.

    It’s possible that you contacted the payment provider (Paddle) instead of our support team, which is why we didn’t receive your request.

    If you’re unable to download the file from the link above, please try logging into your AYS Pro account using your username and password and download it directly from there. In most cases, this resolves the problem.

    If you’re still unable to access the download, please let us know and we’ll help you resolve it as quickly as possible. We’re here to help.

    Thank you.

Viewing 1 replies (of 1 total)

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