Newsletter – subscribers lost

  • Resolved putoholicari

    (@putoholicari)


    1 year ago

    Hi, I have no more ideas how to solve my problem, so please help me!
    We change domain, and our team turn off Jetpack plugin for few hours to try solve something, after we turn it back on, there was nothing inside, like we didn`t use it.

    The biggest problem is our newsletter database of more than 13 000 emails is lost. Can you help us to get back those emails?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Chatoxz (a11n)

    (@chatoxz)

    1 year ago

    Hi there,

    Jetpack associates your stats information and subscribers to a unique blog ID. Sometimes, disconnecting may create a new blog ID if a site owner is using a development site or if you changed the domain address or moved to a new host. When this happens, we call it an Identity Crisis, and it may appear that your subscribers were lost.

    In order to fix the issue, I had to disconnect Jetpack from your site. Please reconnect your site http://www.putoholicari.net.hr/ to Jetpack via your WordPress.com account to make everything work again:

    Once that is done, your subscribers should be available again.

    Cheers,

Viewing 1 replies (of 1 total)

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