Hi Joke,
Thank you for reaching out!
I understand the issue you’re facing after updating to Icegram Express 5.9.7. We’ve tried to replicate the problem on our end but were unable to reproduce it.
From what you’ve described, it seems that when you added labels, a new instance of the form was created—causing your existing subscribers to disconnect from it. We’d be happy to help resolve this so your original form continues to work as expected.
To proceed, please contact us via our support channel. Once we hear from you there, we’ll review your site and guide you step-by-step to fix the issue.
Looking forward to your input!
Warm regards,
Anupam
Hi @joke-brandhorst-portegies,
Hope you’re doing great.
I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.
Thank you!
Have a great day ahead.
Thank you Anupam, I didn’t have the time yet, but will soon proceed with what you proposed.
I’ll let you know!
Kind regards,
Joke
Hi @joke-brandhorst-portegies,
Feel free to take your time; there’s no rush. You can contact us whenever you’re ready.
Hi @joke-brandhorst-portegies,
Hope you’re doing well!
I wanted to follow up and check if your last inquiry has been fully resolved. Do you still need any assistance? I’d be happy to help with anything you need.
Your feedback is valuable to us and helps us continue improving your experience.
Thank you, and looking forward to your response!
Hi @joke-brandhorst-portegies,
Since we haven’t received a response in a while, I’m closing this thread for now. Please feel free to reopen it if you still have any issues or questions related to the plugin.
Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.
Thank you!
