Missing support

  • Resolved westefan

    (@westefan)


    1 year, 3 months ago

    Hi, i wrote a support request on your website concerning a problem with facebook feed pro but got no answer yet… What to do?

    Thanks, Stefan

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    1 year, 3 months ago

    Hi @westefan

    I am sorry for the delay in replying to your request on our support page. We have an unusually high number of support requests.

    I’ve checked our history and found a request that was sent on December 14th with the name “Stefan”. I’ve increased the priority of that request so it can get addressed as soon as possible. Just in case If found the incorrect support request, please may you reply to your initial request asking for an update and a member of our support team will respond as soon as they are available.

    Best Regards,

    Thread Starter westefan

    (@westefan)

    1 year, 3 months ago

    Hi Nigel, thank you! No my initial request was about 2 weeks ago and I got no email confirmation so I don’t know how to reply. It was about a soundcloud problem within a facebook feed on https://garyd.at/. Maybe you can provide me an email where I can address my problem?

    Best regards, Stefan

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    1 year, 3 months ago

    Hi @westefan,

    Sorry you didn’t get a confirmation. Your initial request may have failed to submit. You can send an email to support@smashballoon.com to get help with your issue. However, from an initial check what you’re trying to achieve is currently not possible. The SoundCloud link on Facebook is an embed, which can only be displayed on Facebook and cannot be displayed on any feeds.

    I hope this helps! Please let me know if you have any questions.

    Thread Starter westefan

    (@westefan)

    1 year, 3 months ago

    Hi Nigel,

    thank you! Before writing an email: I’m sure the display of the soundcloud embed in the post did work in the past (Custom Facebook Feed Pro Business). Has something changed? And if so: the error message in the post is not a fine solution, isn’t it?

    Best regards, Stefan

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    1 year, 3 months ago

    Hi @westefan,

    The error is generated by SoundCloud and we have no control over it. I did some testing on my own setup and got inconsistent results. Some SoundCloud links display without issues and others do not. Screenshot: https://a.supportally.com/i/hlz51v

    This may be related to privacy and sharing settings on SoundCloud. Please check the settings on your SoundCloud profile or on each of the posts that have this error.

    I hope this helps! Please let me know if you have any questions.

    Thread Starter westefan

    (@westefan)

    1 year, 3 months ago

    Hi Nigel, I understand the difficulty. Many thanks for your support!

    Best regards Stefan

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    1 year, 3 months ago

    Hi @westefan,

    Glad I could help. Do not hesitate to reach out if you need us again.

    Best Regards,

Viewing 7 replies - 1 through 7 (of 7 total)

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