Migration hangs

  • Resolved mountbest

    (@mountbest)


    11 months, 3 weeks ago

    Migration hangs for days at 99%. I see the message:

    WP Statistics: Migration In Progress
    Your data is currently migrating in the background (99% completed).
    Please keep this page open if possible. If you close, the migration will pause. Don’t worry—simply come back to this page to pick up where it left off.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Mehmet

    (@gandomi)

    11 months, 3 weeks ago

    Hi @mountbest,

    Thank you for reaching out and reporting this issue.

    We are aware of the problem with the migration process.

    Our development team is actively working on a fix.

    This will be addressed very soon in an upcoming plugin update.

    We truly appreciate your patience and understanding.

    If you have any further questions, please don’t hesitate to contact us.

    Best regards,
    Mehmet

    Plugin Support Mehmet

    (@gandomi)

    11 months, 3 weeks ago

    Hi @mountbest,

    This issue has been resolved in the latest version of the WP Statistics plugin.

    We kindly recommend updating to the most recent version and checking if the migration completes successfully.

    Please let us know the result after updating.

    Regards,
    Mehmet

    freakincage

    (@freakincage)

    11 months ago

    Hello Mehmet,

    I have the same problem. Even with the latest plugin version (14.13.4).
    WBB is also running in the latest version (6.8.1).
    Do you have any tips on what I can do to complete the migration?

    Error:
    “Your data is currently migrating in the background (100% completed).
    Please keep this page open if possible. If you close, the migration will pause. Don’t worry—simply come back to this page to pick up where it left off.”

    Best regards,
    Kai

    Plugin Support Mehmet

    (@gandomi)

    11 months ago

    Hello Kai,

    Thank you for your message.

    Since the migration shows 100% completion, the issue may not be directly related to the migration process itself.

    There’s a possibility that a caching plugin is interfering with the update.

    If you’re using any caching plugin, please clear the cache and do a hard refresh of the page.

    Additionally, if possible, please deactivate all other plugins — especially any caching plugins — except for WP Statistics.

    Then refresh the page again and let us know if anything changes.

    Looking forward to your update.
    Mehmet

    freakincage

    (@freakincage)

    11 months ago

    Hello Mehmet,

    that was the problem. After clearing the cache, the migration finished directly 🙂
    THANK YOU!

    Best regards,
    Kai

    Plugin Support Mehmet

    (@gandomi)

    10 months, 4 weeks ago

    Hello Kai,

    Glad to hear everything worked after clearing the cache.

    Feel free to reach out if you need anything else.

    Best regards,
    Mehmet

Viewing 6 replies - 1 through 6 (of 6 total)

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