Malfunctioning checkout

  • Resolved ecommpower

    (@ecommpower)


    1 year ago

    When activating the plugins the phone field becomes optional when I have it marked as mandatory.

    I want to add the ID field and it creates it, but it is not shown in the checkout.

    I deactivate the zip code since I don’t need it and it still appears.

    The page I need help with: [log in to see the link]

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  • Plugin Support Elena

    (@elenathemehigh)

    1 year ago

    Hi,

    Upon checking, we noticed that you are using the WooCommerce Block Checkout, and you may have made changes in the Classic Checkout Fields tab in the backend.
     
    If you are using the Classic Checkout, we recommend setting up the checkout page using the [woocommerce_checkout] shortcode as this will ensure our plugin functions correctly.
     
    If you are using the Block Checkout, please try updating the fields from the Block Checkout Fields tab instead, as the two checkout types function differently.
     
    Could you kindly check this on your end?

    Thank you!

Viewing 1 replies (of 1 total)

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  • 1 reply
  • 2 participants
  • Last reply from: Elena
  • Last activity: 1 year ago
  • Status: resolved