Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator threadi

    (@threadi)

    Can you please describe what you mean in more detail? WordPress itself does not use login verification via phones. You may be using a plugin for this, or you may be referring to a completely different login.

    Thread Starter logifashion

    (@logifashion)

    sir I can’t access my WordPress account my email and password i know also use my phone number but my phone number didn’t received verification code

    Moderator threadi

    (@threadi)

    Are you talking about the WordPress account on your own website or do you mean the login at wordpress.org?

    If it’s the former, then it’s one of the plugins you’re using that provides 2FA for logging in there. If you want to bypass this, you would have to deactivate the plugin in question. Since you don’t have access to the backend, this can only be done via FTP. Log in via FTP and delete the directory of the plugin in question. Your host’s support team can help you connect via FTP.

    Thread Starter logifashion

    (@logifashion)

    yes sir my domins there park please help me

    Moderator threadi

    (@threadi)

    Unfortunately, I still don’t understand what your project is about. Which domains are you referring to? wordpress.org does not host websites or domains. If you tell me your domain, I can check where it is hosted so that you can find the right contact person.

    Thread Starter logifashion

    (@logifashion)

    logifashion.com

    mbsawan.com

    mail@logifashion.com all there I don’t understand how can login my WordPress I’d because subscription date is almost finished

    Moderator threadi

    (@threadi)

    Both domains you mentioned are hosted by Shopify. This has nothing to do with WordPress. You don’t even use WordPress there.

    So if you’re trying to log in to Shopify, you’ll need to contact their support team: https://help.shopify.com

    I would still recommend that you do not share any sensitive data such as your email address here in the forum.

    Thread Starter logifashion

    (@logifashion)

    sir just connect there but he still parked in my WordPress account I also buy there and still my professional email I buy there

    Moderator threadi

    (@threadi)

    As mentioned above, wordpress.org does not offer hosting or domains. I suspect you are confusing it with wordpress.COM. The difference is explained here, for example:

    What’s the difference between WordPress.org and WordPress.com?

    Please contact the support of wordpress.COM with your request: https://wordpress.com/support/

    Moderator Support Moderator

    (@moderator)

    Your domains were purchased from wordpress.com, but wordpress.com has nothing to do with the hosting or operation of those sites on Shopify. Shopify is responsible for the operation of those sites.

    So, if you have problems operating the sites contact shopify’s support. If you have questions about the domains themselves (registration, DNS settings), then contact wordpress.com’s support.

    And, as Threadi has said, these are not issues for wordpress.org.

    Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @logifashion

    I can see that you have those two domains registered with WordPress.com, but the email address on the account is NOT the one that you have mentioned in this thread. (mail@logifashion.com)

    Could you please contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)

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