Location Search Auto-populate Error

  • Resolved snoopgod

    (@snoopgod)


    7 months, 2 weeks ago

    Hello! I purchased this plugin a number of years ago and it’s been working great, until recently. Suddenly the search auto-populate has become buggy. If you navigate the the URL I added to this post, you’ll see a “Search:” box to the left of the map. For example, if you start typing “toro” in the search box, you’ll see it auto-populate “Toronto ON, Canada”. If you click “Toronto ON, Canada” from the dropdown list, the vast majority of the time, a popup will appear stating, “toro not found”. It works occasionally but most of the time it says “whatever you typed not found”. Please play around with cities you are familiar with.

    On the other hand, if you type “toro” and then click the down arrow and then the Enter key. It works flawlessly every time. It used to work using the mouse as well but it stopped working at some point and I have no idea why. I would be SO grateful if you could shed some light on the matter. Thank you in advance! 🙂

    Jay Denis

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support MatthewLau

    (@matthewlau)

    7 months, 2 weeks ago

    Hi Jay (@snoopgod),

    Thank you for reaching out to us, we do appreciate your time.

    I have taken a look at your map and it appears that you may be using very outdated versions of our plugins which may be contributing to the issue you are experiencing.

    As you are a Pro Add-on user and we will need to assist you updating, please may I ask if you may reach out to us on our website instead for support.

    As per the WordPress.org guidelines these forums are reserved for the basic version of the plugin and Premium support must be directed to our support desk instead.

Viewing 1 replies (of 1 total)

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