License not Activating (Empty Field)

  • Hasaanch

    (@hasaanch)


    11 months ago

    I recently purchased unlimited site package. I tried adding it on two of my sites.
    Both of them are having the same issue. Whenever I add the Licence code and Click Activate it reloads the page and the field is still empty. On the first site it did it like this for 4 to 5 times and activated the 6th time but on second it’s not working I tried about 10 times.
    I checked the logs and this is the error I am getting.

    2024-12-23 23:09:00	PHP Warning: Attempt to read property "success" on null in /var/www/vhosts/shepardsigns.com/httpdocs/wp-content/plugins/wp-armour-extended/wpae_updater.php on line 133
    2024-12-23 23:09:00	PHP Warning: Attempt to read property "license" on null in /var/www/vhosts/shepardsigns.com/httpdocs/wp-content/plugins/wp-armour-extended/wpae_updater.php on line 191
    2024-12-23 23:09:00	PHP Warning: Attempt to read property "license" on null in /var/www/vhosts/shepardsigns.com/httpdocs/wp-content/plugins/wp-armour-extended/wpae_updater.php on line 194

    I am on latest version of both pro and base plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Hasaanch

    (@hasaanch)

    11 months ago

    these are the values found in database

    https://prnt.sc/qbl4dGYfDfeB

    Plugin Author Dnesscarkey

    (@dnesscarkey)

    11 months ago

    Hi Hasaanch,

    Thank you for your message and for sharing the error logs.

    The issue appears to be related to the API call timing out or not completing properly. This can happen due to a few reasons:

    1. Caching Issue
      • Ensure that any server-level, plugin-based, or CDN caching is cleared.
      • Temporarily disable caching plugins and retry activation.
    2. Security Blocks
      • Check if your hosting provider has a firewall, security module (e.g., Imunify360 or ModSecurity), or similar system that might block outgoing API calls to dineshkarki.com.np. If so, request them to whitelist our domain or IP.

    Best regards,
    Dinesh

Viewing 2 replies - 1 through 2 (of 2 total)

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