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  • Resolved dragondefeu76

    (@dragondefeu76)


    1 year ago

    Hello,
    I’ve been using it for a long time, and it works really well. However, I have a question I haven’t been able to resolve. A plugin support person needs write access to certain plugin files on my server.
    I contacted my host and modified the write rules accordingly, allowing the person to modify the files they want to edit, and this from the WordPress back office (via the File Manager plugin). But for some reason, I can do it, but not the support technician, even though they have an Administrator login. Do you know why? Is there anything else I can do besides granting Administrator access?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anupam Khatua

    (@anupamkhatua)

    1 year ago

    Hi @dragondefeu76,

    Thank you for reaching out to us! I apologize for the delayed response due to the weekend holiday.

    Regarding your concern, please see my response below. We are uncertain why the File Manager plugin is not allowing the support user to edit the plugin files, as it is functioning as expected on our end.

    However, could you please follow these steps to check the issue and let us know how it goes?

    1. Check if the support user is able to edit plugin files via WordPress’s built-in plugin editor tool. The screenshot is added here. If it works then something needs to check in the WP File Manager plugin.
    2. Compare User Roles: Use a User role editor plugin to verify both admins have identical capabilities specially the edit_plugins capability.
    3. Disable Security Plugins: Temporarily turn off security tools to test.
    4. Audit Server Permissions: Confirm wp-content/plugins is writable by the web server user.

    Let me know if I can assist you further. We’ll do our best to guide you in every way.

    Plugin Support Shubhanshu Kandani

    (@shubhanshukandani)

    8 months, 4 weeks ago

    Hi @dragondefeu76 ,
    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!
    Have a great day ahead.

    Plugin Support Shubhanshu Kandani

    (@shubhanshukandani)

    3 months ago

    Hi @dragondefeu76,

    Since we haven’t received a response in a while, I’m closing this thread for now. Please feel free to reopen it if you still have any issues or questions related to the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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