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  • Plugin Support Richard from Elementor

    (@richardk23)

    Hello @be_new

    Thank you for reaching out. I’m Richard from the Elementor Team, and I hope you are doing well. I’m sorry to hear about the issues you’re experiencing.

    I can replicate the issue on an iPhone. Can you please send us a screenshot of the background settings with the video of the container in mobile view, for Layout, Style, and Advanced: https://prnt.sc/ZW22VCa7FuNv?

    If set correctly, it should work. Also try isolating the container on a separate page with Elementor Canvas layout.

    If you’re a Elementor Pro user, you can also open a ticket under my.elementor.com, which would enable us to log in to the website and check the issue in depth.

    Looking forward to your reply.

    Have a great day/evening!

    Richard

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