Klarna option disappearing from checkout

Hi there!

Thank you for sharing the details and screenshots regarding the Klarna payment method. I understand how frustrating it can be when a payment option disappears unexpectedly, and we’d like to help you get to the bottom of this.

To help identify why Klarna is being disabled automatically, we suggest the following:

1. Activate an activity log plugin – For example, WP Activity Log can help track any changes to your WooCommerce settings. This way, you can see if something is modifying the Klarna option.
2. Share your WooCommerce System Status Report – You can get this via WooCommerce → Status → Get System Report.
3. Share Stripe error logs – You can find these under WooCommerce → Status → Logs → select Stripe logs.

Once we have this information, we’ll be able to investigate further and provide guidance to ensure Klarna remains active at checkout.

Thank you for your cooperation, and we look forward to your reply.

Hi there!

Thank you for the update. You can use the QuickForget tool to share the logs so that once we review them, the log can be automatically removed. Unfortunately, there isn’t another way to share logs securely.

Once we have the necessary information from the logs, we will assist you accordingly.

Hi there!

Thank you for sharing the error log and system status report.

This error log and behavior indicate that Stripe is now requiring certain payment methods, like Klarna, to be configured and enabled directly within your Stripe Dashboard, rather than just from within WooCommerce settings. It seems like Klarna is not enabled or fully configured in your Stripe Dashboard.

Could you please try to enable the Klarna from your stripe dashboard by following these steps.
To enable Klarna from your Stripe Dashboard, follow these steps:

1. Log in to your Stripe Dashboard.
2. Go to Settings (gear icon in the top right).
3. Click on Payments and then Payment methods.
4. Scroll to find Klarna in the list of available payment methods.
5. If Klarna shows “Activate” or “Turn on” next to it, click that button and follow any additional prompts to complete activation.

After that please try to reconnect your stripe account and see if that work for you.

let us konw how that goes.

Hi there!

I understand your concern. Please follow these steps:

1. Go to WooCommerce → Settings → Payments → Manage Stripe → Stripe Settings.
2. In the Account Settings section, click on the three dots, deactivate the account, and then connect it again by following the instructions in this guide:
   Connecting to Stripe

Additionally, try reconfiguring the webhook and see if that resolves the issue. You can follow this guide for help:
Reconfiguring Stripe Webhooks

Please let us know if this works for you.

Hi @valekichia,

Thanks for sharing the update!

I suspect this is a plugin/theme conflict. I would suggest testing for plugin conflicts by deactivating other plugins one at a time and checking whether the issue keeps happening. Do the same for the theme.

Let us know how it goes. Looking forward to your response.