Issues with Webba Booking notifications

  • Resolved ochoimedio

    (@ochoimedio)


    4 months, 3 weeks ago

    I’m having issues with Webba Booking notifications:

    When a reservation is made, no confirmation emails are sent—neither to the user nor to the administrator. The system is configured so that bookings are automatically marked as “Approved,” but the confirmation emails don’t go out.

    However, if I change the booking status to “Pending approval” and then to “Approved,” the email is sent correctly.

    Why is this happening and how can I fix it?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    4 months, 3 weeks ago

    Hi @ochoimedio,

    Thanks for reaching out. The email notification should be sent automatically once the form is submitted, regardless of the booking status. Could you please share your booking page URL so I can take a look?

    Regards

    Thread Starter ochoimedio

    (@ochoimedio)

    4 months, 2 weeks ago

    Hi.
    Thanks for tour quickly response.

    Te URL is: https://secretariamortimer.es/secretaria-mortimer-english-club/secretaria-simulacros-test/

    There are two problems:

    1. No email notifications are sent when someone makes a reservation. Neither to the user nor to the administrator.
    2. The reservation is not deducted from the total number of available places.

    Thanks in advance!!

    • This reply was modified 4 months, 2 weeks ago by ochoimedio.
    Thread Starter ochoimedio

    (@ochoimedio)

    4 months, 2 weeks ago

    The problem is that the emails aren’t being sent automatically.

    If we go into the reservation list and change the status to “Awaiting Approval” and then to “Approved,” the emails are sent correctly.

    You can check with the service: “Simulacro B1”

    • This reply was modified 4 months, 2 weeks ago by ochoimedio.
    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    4 months, 2 weeks ago

    Hi @ochoimedio,

    Thanks for sharing the link, but it requires a password to view the page [screenshot]. Could you please make it public?

    In the meantime, please check the following points:

    1. Make sure your SMTP configuration is working properly.
    2. Confirm there are no duplicate templates with the same trigger and recipient.
    3. Deactivate all templates except the Admin Notification template and see if the issue continues.
    4. Check your spam or junk folder to see if the email was delivered there.

    Looking forward to your response.

    Thanks!

    Thread Starter ochoimedio

    (@ochoimedio)

    4 months, 2 weeks ago

    Hi.
    The page no longer has a password. You can visit it.

    The website sends all other emails correctly, but it does not send automatic booking notifications.

    • This reply was modified 4 months, 2 weeks ago by ochoimedio.
    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    4 months, 2 weeks ago

    Hi @ochoimedio,

    Could you please double-check? Still it require password to visit the page [screenshot]. Did you try the steps I mentioned earlier? I’m happy to help troubleshoot.

    Thanks

    Thread Starter ochoimedio

    (@ochoimedio)

    4 months, 2 weeks ago

    Sorry… this is the correct URL:

    https://secretariamortimer.es/secretaria-mortimer-english-club/secretaria-simulacros/

    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    4 months, 2 weeks ago

    Hi @ochoimedio,

    I’ve checked your booking page, and it appears you’re using version 5. Could you please confirm the exact version number? When I click on a service, an error appears [screenshot], and I’m unable to submit the form.

    Please note that, according to the WordPress community guidelines, we’re not allowed to request your login access here. For further troubleshooting, kindly reach out to us through our support forum, you can find it on the plugin details page > “View support.”

    Thanks!

    Thread Starter ochoimedio

    (@ochoimedio)

    4 months, 2 weeks ago

    The version is: 5.0.52

    Please, check with the service: “Simulacro B1”. Is the only service available

    Thanks!

    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    4 months, 1 week ago

    Hi @ochoimedio,

    We received a similar report from you in our support forum, and our team advised updating the plugin to the latest version, which should resolve the issue.

    Since we haven’t heard back from you for a while, we’re closing this ticket due to inactivity. If you still need assistance, you’re always welcome to reopen the thread or create a new one. We’ll be glad to help you out.

    Thanks for your understanding!

Viewing 10 replies - 1 through 10 (of 10 total)

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