Importing issues

  • Resolved fjkuypers

    (@fjkuypers)


    1 month ago

    Hi,

    I try to import old reviews in a new website setup, but which ever CSV file I use, it keeps saying that the file seems corrupt. Even when I just try to import the sample file from the /docs directory in the plugin files, it tells me the that sample file is corrupt.
    I have checked my own .csv file with LibreOffice and and BBEdit and see nothing “wrong”

    Can I please receive a working/tested! sample file, so I can enter my data in there, and then import?

    I just also found out that writing a new review can not be saved. Something seems very wrong with this install.

    Help

    GWolle version : Versie 4.10.1
    WordPress : WordPress 6.9.1
    Elementor : 3.35.3
    Elementor Pro : 3.35.0
    PHP : 8.1

    Much appreciated.

    Kind regards
    Frank

    • This topic was modified 1 month ago by fjkuypers.
    • This topic was modified 1 month ago by fjkuypers.
    • This topic was modified 1 month ago by fjkuypers.
    • This topic was modified 1 month ago by fjkuypers.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Marcel Pol

    (@mpol)

    1 month ago

    Hi Frank,

    Yes, there does seem something wrong.
    Could you go to Guestbook > Settings > Debug-tab and see if the tables in the database doe exist?
    There can be more information, but it seems data cannot even be saved, so checking database tables seems the first step.

    Regards, Marcel

    Thread Starter fjkuypers

    (@fjkuypers)

    1 month ago

    Hi Marcel,

    This is what I see, seems entries are missing…. How do I get them in… ?

    PHP Version: 8.1.34
    MySQL Version: 11.4.10-MariaDB-ubu2404
    MySQL Charset:
    MySQL Charset: utf8mb4 MySQL

    Tables: MySQL
    Tables that exist:

    MySQL Tables that do not exist:

    • gwolle_gb_entries
    • gwolle_gb_log

    MySQL / MySQLi: mysqli MySQL variables: character_set_client: utf8mb4
    character_set_collations:
    character_set_connection: utf8mb4
    character_set_database: latin1
    character_set_filesystem: binary
    character_set_results: utf8mb4
    character_set_server: latin1
    character_set_system: utf8mb3
    character_sets_dir: /usr/share/mariadb/charsets/

    ====================
    Please advise.
    Thnx/Groeten

    Frank. ( In het Nederlands mag ook hoor 🙂

    Plugin Author Marcel Pol

    (@mpol)

    1 month ago

    Hoi Frank,

    Ja, ik was er al bang voor. Fijn dat het duidelijk is.

    Je zou de plugin kunnen verwijderen via Gastenboek > Instellingen > Verwijderen-tab en dan alles verwijderen.
    Daarna onder Plugins de plugin weer activeren. Staat hij hierna goed, zijn de database tabellen nu wel aangemaakt?

    Groet, Marcel

    Thread Starter fjkuypers

    (@fjkuypers)

    1 month ago

    Dag Marcel,

    Ik heb alles gedaan zoals aangegeven en alles werkt nu weer goed !

    Dank voor je hulp !

    Groeten
    Frank

Viewing 4 replies - 1 through 4 (of 4 total)

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