Hi @andru666,
Greetings! Sorry to hear about the issue you’re facing.
That does seem unusual — I’ve checked from our end, and it appears to be working fine in the scenarios you mentioned. You can take a quick look here: https://d.pr/v/HWiY8c
Please make sure you’re using the latest version of the plugin. If you already are, I’d recommend doing a quick conflict check:
- Deactivate all plugins except Essential Blocks, then check if the issue persists.
- If it’s resolved, reactivate your plugins one by one to identify the conflict.
- You can also try switching temporarily to a default theme to confirm it’s not theme-related.
Let me know what you find — I’ll be happy to help further!
Hi, @paulamit. I tried what you suggested – disabled the plugins – it worked. I enabled them one by one and found that there was a conflict with the MetaSlider Slideshow Lightbox plugin version 2.11.1 | Author: MetaSlider
Essential Blocks version 5.7.3, and when I tried to update it, I got the error “Update failed: Could not create directory. /var/www/schedrin.sh/data/www/schedrin.sh.zhlobinedu.by/wp-content/upgrade”
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This reply was modified 5 months, 2 weeks ago by
andru666.
Hello @andru666,
Greetings. Sorry for the inconvenience.
Can you please delete the Essential Blocks and install it again? You can download the plugin from here: https://wordpress.org/plugins/essential-blocks/
I hope your issue will be solved after this.
Hello @andru666,
Greetings! I hope you are doing well.
I wanted to check in since I haven’t heard from you recently. Has your issue been resolved, or is there anything else we can assist you with? Please let us know whenever you’re ready.
Wishing you a good day. Thank you.
Hello @andru666,
Hope you’re doing well.
As we’re not getting any response from you, we are assuming your issue has been solved. And so, we’re going to mark this topic as resolved now.
Thank you!
