Image error

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Pedro

    (@petredobrescu)

    4 months ago

    Hello @vutruso,

    From what I can see, all the images on the given page are working now. For your information, we have mechanisms to prevent such situations where corrupt/incomplete images would reach your website (if they come from our optimization API). However, if something happens at your server level (such as timeouts, php processes being killed, hosting limitations around file operations, etc.), this kind of situations may appear. This is very rare and is usually solved by re-optimizing the image in discussion (or restoring it from the backup and optimizing it again at a later time).

    Please tell me if you still need our assistance with this.

    Plugin Support Adrian

    (@adrianrus)

    4 months ago

    Hi @vutruso ,

    Thank you for your message and for using ShortPixel! 🙂

    No this shouldn’t be related to our plugin at all!

    I’ve also just checked the page you mentioned and all images seem to be loaded correctly, nothing seems to be missing. Screenshot: https://prnt.sc/57U-fLlJYQrR

    Could you please confirm if you still encounter any issues?

    All the best,

    Thread Starter Vu Tru So

    (@vutruso)

    4 months ago

    Thanks for the feedback.

    I will monitor further, if the situation persists I will let you know.

Viewing 3 replies - 1 through 3 (of 3 total)

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