Floating Button disabled but still shows

Hi @twistedpepper

There is a setting in the CMS to disable the Floating button:

https://www.dropbox.com/scl/fi/ffzoa1tw9g8lp2g3er0zr/Screenshot-2025-09-05-at-15.56.17.png?rlkey=d51ujpttiwl12qlsxk1ba40py&dl=0

After that, you may need to clear your cache or check in private browsing window.

Hope this helps.

Hi @twistedpepper

If you don’t see the updates correctly, the best is to view the site in a private browsing window or you can use a different browser to ensure that your local cache does not interfere.

Alternatively, check your that you don’t have any console errors (Chrome > Inspect > Console) on your site?

There also might be some conflict with your theme or plugins, or with a caching plugin that should be investigated by your developers.

We recommend checking the basic troubleshooting tips:
https://support.mooveagency.com/topic/basic-troubleshooting-tips/

Hope this helps.