error while processing order

  • Resolved delindabel

    (@delindabel)


    11 months, 3 weeks ago

    Hi,

    below you will see the error from the error logs that is related to checkout not working for one specific product. I saw in the forum here that you are working on this issue, but I would like to be updates on when this gets resolved. Hence this post.

    Thank you!

    Linda

    2025-04-11T06:43:44+00:00 Foutopsporing Creating payment object: type Order, first try failed: [2025-04-11T06:43:44+0000] Error executing API call (422: Unprocessable Entity): Order line 1 is invalid. The ‘imageUrl’ field should be a valid URL. Documentation: https://docs.mollie.com/overview/handling-errors. Request body: {“status”:422,”title”:”Unprocessable Entity”,”detail”:”Order line 1 is invalid. The ‘imageUrl’ field should be a valid URL”,”field”:”lines.1.imageUrl”,”_links”:{“documentation”:{“href”:”https://docs.mollie.com/overview/handling-errors”,”type”:”text/html”}}}. Field: lines.1.imageUrl

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Richard van Denderen

    (@rdd)

    11 months, 3 weeks ago

    Have the same error with a customer site.
    the issue there was that the filename of the image had a ‘strange’ character in it like an – ‘Emdash’

    Thread Starter delindabel

    (@delindabel)

    11 months, 3 weeks ago

    OMG! Thank you so much. There was en é in the image name, removed it and it works!

    JensBNS

    (@jensbns)

    11 months, 2 weeks ago

    Same here with a customer site.
    We also advised our customer to avoid ‘strange’ character in the image names.

    But we also downgraded to an older version till this problem is resolved.
    Because we are not sure how frequent this issue will appear for the customer.
    And every time this error occurs, an order could be abandoned by the visitor of the webshop.

    To be fear, I don’t understand the policy why a payment wouldn’t go through for a wrong image URL.
    Can this be clarified?

    EDIT:
    I also found another treat where they confirm this issue, and stating that tey are working on it.
    https://wordpress.org/support/topic/issues-since-upgrading-to-8-0-0/

    • This reply was modified 11 months, 2 weeks ago by JensBNS.
    Plugin Support Femi

    (@femiyb)

    11 months, 2 weeks ago

    Hello @delindabel

    Apologies for the inconvience caused by this issue.

    As mentioned, we are aware of this issue, and we are currently looking into it.

    For now, we recommend downgrading to the previous version of the plugin (7.1.0) while our developers continue to investigate the issue introduced in version 8.0.0.

    Thank you.

    fgnl

    (@fgnl)

    11 months ago

    same issue here. This stuff should not happen and such an issue should def. not block any orders. When will this be resolved?

    Plugin Support Femi

    (@femiyb)

    10 months, 3 weeks ago

    Hi everyone,

    Thanks again for your reports and patience regarding this issue.
    We’re happy to confirm that this has been addressed in version 8.0.1.

    If you’re still experiencing the issue:

    • Please make sure you’ve updated to version 8.0.1.
    • Clear any relevant caches after the update.
    • If the issue persists, please reach out so we can assist further.

    Thanks for your cooperation and for helping us track this down!

    Regards,
    Femi

    fgnl

    (@fgnl)

    10 months, 3 weeks ago

    Thanks for working on the issue. I see this in the dev log: “Fixed – imageUrl will be validated before adding it”, so does this mean that image urls can actually have strange characters again, including emdashes etc?

Viewing 7 replies - 1 through 7 (of 7 total)

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